Preferred Doors, LLCReviews of store.preferreddoorservice.com

Circuit board did not work and when I called Preferred Doors, they offered no trouble shooting.

Where is my shipment? It's been two weeks! Are you kidding me, priority mail is three days!

I ordered my part on August 26, 2017. I only just found out today, Sept. 2, 2017, from a nasty call from the owner, I believe, that they are based out of Houston. He called to verbally assault me for stating that I hadn't received my order yet on this review site! I did not know they were based in Houston! If I had known that, of course I would not have even given a review! This owner, I believe, just assumed that I was some fool who didn't care about the devistation, but just wanted my order! I don't look to see where the business is based. I find what I need and order if the price is right. If he would have just explained his situation everything would have been fine. Instead, he decided to berate a customer, and use the disaster as an excuse to do it! I understand his stress given the situation, but that's all the more reason NOT to contact and talk badly to a customer! He needs to be thankful he is alive and humbled by what can be taken away in the blink of an eye! I only hope he has not suffered worse loss at this time. Nature proves time and time again who's really in control! Now I'm sure this is a dependable business and I would have no problem using them again had it not been for the phone call. That call is what I'm reviewing. This caller is who gets the rating of 1 star! It truly was an unacceptable experience with unreasonable and rude conduct! If you have the time to respond to a review with a phone call, then you have time to post a "Catch All" email to customers explaining any delays they may experience! That gesture alone can usually defuse potential problems. If you can't handle a customer's review, then don't let yourself be reviewed. It's really too bad that this happened! Miscommunication can really make bad things worse! This was my experience and my opinion of what transpired. I hope anyone else who reads this has a better experience with this business.

I ORDERED MY REPLACEMENT PART ON 4-24-17 PAID AN EXTRA $7.00 FOR PRIORITY AND THE PART TOOK 8 DAYS TO ARRIVE. WHERE WAS THE PRIORITY?

never received product, emailed ---no reponse