Ricardo M.
This company doesn't want to take the blame for their errors. Bad seller - customer relations
I purchased multiple Fedoras ($$$) from Goorin Bros at their local store. I decided to purchase hats online thru PayPal which I use regularly with online purchases. My account information is registered with PayPal and is Always used without opening an online account with sellers. They used my shipping and billing address for All products. Goorin Bros decided to ship my hats to their store location which doesn't exist because THEY CLOSED that store location. I did not receive the package and they are telling me that I'm at fault for having that closed store's address on my account which I didn't have. They refuse to replace the product or refund me until they receive the hats back! Basically, if they are not returned they will not refund me. They have No loyalty to their customers, just greed. Customer Service kept making it seem like I was at fault and didn't care about my explanation, How do you send product to a store that YOU CLOSED!!! Buyer Beware.


