Store Geekvape Reviews | Read Customer Reviews of store.geekvape.com

Store Geekvape Reviews | Read Customer Reviews of store.geekvape.com

Store Geekvape reviews

Showing 95 reviews with 1 star · Clear filters

LittleRed G.
Oct 31, 2024
Order hasn't shipped after 8+ days
Order hasn't shipped after 8+ days, no response to an email sent 3+ days ago, or the other one sent yesterday. When I call they say the chat. When I chat they say to email. They'll transfer you to random departments just to get you off of their line. Also, their main profile on this platform has a rating of 1.5 so they abandoned it and moved to Total scam.
Response from Store GeekvapeNov 1, 2024
Dear customer, We are very sorry for the inconvenience.Regarding your concern, our store department [email protected] will be able to provide you with the necessary information regarding your concern. Can you provide us with relevant screenshots and the order number? Please tell us the name or email you used when placing the order. Thank you for your cooperation.
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Jeremy A. Pace T.
Oct 6, 2024
GEEKVAPES ACHILLES HEEL IS THEIR SUPPORT OR LACK THERE OF
The is 2nd to none in my opinion but the support is in the basement bad. No real ability to fix problems big or small without adhering to their inflexible confides of receipt and in a timely fashion. Don’t wait if u have issues or may have issues jump on it. I think the powers that be have no feel or connection or don’t care about the disconnect with their overseas agents that must translate everything slowing down what I continually found to be a waste of time and more to be the Great Wall of China. If a product comes out better I’ll switch on that alone
Response from Store GeekvapeOct 8, 2024
We are very sorry for the inconvenience.Regarding your concern, our store department [email protected] will be able to provide you with the necessary information regarding your concern.
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Corinne B.
Aug 13, 2024
Attention un site frauduleux utilise le nom de Geekvape
Bonjour, Je modifie mon 1er message. J'ai commandé la GeekVape Aegis Legend 3 Kit Carrera Edition 230 W sur le site de GeekVape ou l'adresse http est geekvapedistro.org le 11 Juillet or ce site est frauduleux. Il vous contact via Whatsap. Surtout ne les croyez pas surtout s'il vous demande des frais supplémentaires pour le transport et une soi-disante assurance. C'est une Arnaque. Par contre le site store.Geekvape.com mérite un 5 étoiles car ils m'ont contacté de suite mais ne peuvent pas faire grand chose pour moi malheureusement.
Response from Store GeekvapeAug 14, 2024
Hi there, Could you please tell us which store you bought this product from? Could you please send your order number or transaction records in your payment account to us, so that we can check for you?
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Chad C.
Aug 8, 2024
Ensure products are fully shipped
Ensure products are fully shipped, not partially shipped and then updated en route as a full shipment. Got an email about a partial shipment and the day it was set to arrive it was updated as the full shipment, however I only received the excessories I order and not the mod I was needing to replace the one I've had for 3 years. Customer service wasn't much help as they needed the invoice which wasn't put inside the parcel before shipment. So wasted 60+$ and have stuff for a mod I don't own.
Response from Store GeekvapeAug 9, 2024
Hello friend, If the packaging bag has been thrown away, you don’t need to provide a photo of the delivery note (shipping label) on the product package. But we need you to provide photos of all the products you received so that we can register, and then verify the situation with the warehouse staff and arrange re-sending for you. Sorry for the trouble to you. Once we have these, we will send feedback to our relevant department for verification. Thank you for your cooperation.
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Terry H.
Jul 18, 2024
I still have not received My order.
I still have not received My order. Order number ORDER #GK143052
Response from Store GeekvapeJul 22, 2024
Hi there, Thanks for your order. The purchase button is "pre-order" for the products you ordered. Pre-order means you can order now, you will be in the first bulk list, but we haven't in stock, shipping will be according to the order time. Sorry for the inconvenience, because what you ordered is a pre-order product, the product inventory has not yet reached our warehouse. The availability date is at the end of the month. Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.
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Lucas W.
Jul 11, 2024
Be careful scammers!!
Be careful scammers!! my new Geekvape got defective in the first 14 days. i went to their website and after 3x 2h support session i still didnt recieved my replacement... they always say they busy and i will receive in the next 48h a email for my replacement. never got an email and its now over 1 month
Response from Store GeekvapeJul 11, 2024
For aftersales inquiries, you may contact our livechat at: https://geekvape.com/support/contact/ Thank you for having business with us. Take care and have a great day!
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Ashamed of G.
Jun 10, 2024
Geekvape unwilling to stand behind…
Geekvape unwilling to stand behind warrantee even when contacted via email with detailed explanations on the day delivered, that the product does not work. Instead I was provided a list of required tasks to be completed with written explanations of each activity and a recorded video of each action taken and the failure demonstrated. Don't Buy!
Response from Store GeekvapeJun 11, 2024
Hello friend, Sorry, we have corresponding after-sales policy, but you need to provide relevant videos and S/N (serial number). Then we will report back to the relevant product technical department for verification and provide you with a solution as soon as possible. Our warranty policy: https://geekvape.com/support/warranty/
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David O.
Apr 8, 2024
Expect failure from this company!
It's not your product, it's your business model that depends on "just in timing" everything from China. It took 2 months for my order to get here. 2 months. I don't care what problems are going, china celebrating their new year, or whatever. The fact is you continuously failed me and I suspect many of your other customers. This will be the last you hear from me as, I am no longer your customer. Good bye! P.S. I really don't imagine GeekVape will publish this.
Response from Store GeekvapeApr 9, 2024
Hello friend, Sorry to keep you waiting. Because the parts were shipped from the warehouse in China, it was expected to take 15 working days to arrive. In addition, we had the New Year holiday in February before, so the staff in the warehouse were all on holiday, they could not help you arrange the shipment, so there was some delay. We also confirmed with you that you expressed your willingness to wait, so we held the order for you and did not cancel it. All other products are shipped from U.S. warehouses. If your order is in stock, it will usually arrive in 3-5 business days. Thank you.
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