Store GeekvapeReviews of store.geekvape.com

Response from Store GeekvapeNov 4, 2025

Hi there Could you please provide us with relevant screenshots and the order number to [email protected] or [email protected], so that we can check the order info for you. Due to increased email volume during peak season, response times may be longer than usual. We appreciate your understanding and assure you that every message will be addressed.

Response from Store GeekvapeOct 13, 2025

Dear, Thank you for your reply. We’d like to inform you that your order has been split into two packages for shipment: Package 1: • Items Included: ￮ P Series Coil - P0.2 ohm(60-70W) / USA Warehouse *2 ￮ B100 (Aegis boost pro 2) - rainbow / USA Warehouse *1 • Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9234690393085100139032 Package 2: • Item Included: ￮ Aegis Boost Pro 2 Pod - USA Warehouse *3 • Status: Canceled and refunded We appreciate your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to contact us.

Response from Store GeekvapeSep 28, 2025

Dear, We sincerely apologize for the inconvenience.  The products you originally ordered are currently on pre-order, which means you’ve secured your spot in the first batch, but the items are not yet in stock. This is explained on our website.  Thank you for your patience and understanding. We want to provide you with a transparent update regarding your order and the current challenges we’re facing: 1. Current Situation Production & Shipping Timeline: Our products are manufactured in China and then shipped to the US. Due to the peak season (September–December 2025), order volumes have surged, leading to extended production and shipping times. Customs Inspection Delays: Recently, both Chinese and US customs have intensified inspections on vaping products, causing unexpected hold-ups at ports. This has further delayed outgoing shipments. 2. Actions We’re Taking ✅ Expedited Production: Additional shifts have been added at our factory to meet demand. ✅ Alternative Shipping Routes: We’re testing air or ocean freight options for critical orders (though costs are higher). ✅ Customs Coordination: Working with brokers to pre-clear shipments where possible. We have processed the cancellation and refund for your order. Please allow 3-7 working days for the refund to reflect in your account. We truly value your business and hope to have the opportunity to provide you with a better shopping experience in the future. If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for your understanding and support.

Response from Store GeekvapeJun 3, 2025

Hello there, sorry to keep you waiting. We very much understand how you feel. But Geekvape H45 Classic (Aegis Hero 2 Classic) Pod Kit 1400mah - black / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website. The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31. Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.

Response from Store GeekvapeJun 3, 2025

Hello there, sorry to keep you waiting. We very much understand how you feel. We haven't received your email before. Could you please take a screenshot of the history record and show it to us? Geekvape Z Series Coil DTL 5pcs/pack - Z0.15 ohm(80-90W) / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website. The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31. Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.

Response from Store GeekvapeDec 29, 2024

Hello friend, Sorry, you only ordered the battery door (cap) for L200(Aegis legend 2) from our link https://store.geekvape.com/products/geekvape-accessories-collection. You did not order the whole Mod. But despite this, we have refunded you the full amount.