Store GeekvapeReviews of store.geekvape.com

Response from Store GeekvapeNov 13, 2025

Dear customer, Can you provide us with relevant screenshots? Please tell us the name or email you used when placing the order and the last four digits of the bank card number you placed the order. Thank you for your cooperation.

Response from Store GeekvapeNov 11, 2025

Dear, Can you provide us with relevant screenshots? Please tell us the name or email you used when placing the order and the last four digits of the bank card number you placed the order. Thank you for your patience and understanding. We want to provide you with a transparent update regarding your order and the current challenges we’re facing: 1. Current Situation Production & Shipping Timeline: Our products are manufactured in China and then shipped to the US. Due to the peak season (September–December 2025), order volumes have surged, leading to extended production and shipping times. Customs Inspection Delays: Recently, both Chinese and US customs have intensified inspections on vaping products, causing unexpected hold-ups at ports. This has further delayed outgoing shipments. 2. Actions We’re Taking ✅ Expedited Production: Additional shifts have been added at our factory to meet demand. ✅ Alternative Shipping Routes: We’re testing air or ocean freight options for critical orders (though costs are higher). ✅ Customs Coordination: Working with brokers to pre-clear shipments where possible. 3. Next Steps for Your Order ETA: In Mid to Late Nov. The exact time is yet to be determined. 4. Your Options Option 1: Wait with Perks Accept a 5% discount (code: BY5) for future orders Free priority shipping upon dispatch Option 2: Switch to In-Stock Items Replace your preorder with any product marked "Add to Cart" (current US stock available) （The 'In Stock' on the top right only indicates that some colors in this series have inventory. 'Pre-order' means the product is not yet in stock, while 'Add to Cart' means the product is in stock.） Option 3: Refund Cancel anytime before shipment with no penalty As a token of appreciation: We sincerely apologize for the inconvenience and appreciate your trust in us. https://store.geekvape.com/pages/shipping-handing

Response from Store GeekvapeNov 7, 2025

Dear customer, Can you provide us with relevant screenshots? Please tell us the name or email you used when placing the order and the last four digits of the bank card number you placed the order. Thank you for your cooperation.

Response from Store GeekvapeNov 4, 2025

Dear customer, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133836397

Response from Store GeekvapeNov 4, 2025

Hi there, We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.

Response from Store GeekvapeNov 4, 2025

Hi there, We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website. Aegis Solo 3 Mod - Rainbow / External 18650 Battery(not included) / USA Warehouse is a pre-order item and is expected to be available in Late Nov. All colors are out of stock. Would you like to continue waiting or cancel the order?

Response from Store GeekvapeNov 4, 2025

Hi there, We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.

Response from Store GeekvapeOct 30, 2025

Dear, Could you please tell us which department you contacted previously? We only received your email today. We’d like to inform you that your order has been split into two packages for shipment: Package 1: • Items Included: ￮ Z Series Coil - Z0.15 ohm XM(70-85W) / USA Warehouse*1 ￮ Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse*1 ￮ Aegis Legend 3 Kit - Silver-200W / USA Warehouse*1 • Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114898480 Package 2: • Item Included: ￮ Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse*1 • Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133805997 Are you not wanting the glass anymore? We can refund you $5.7 and send the glass to you.