Storage Parts DirectReviews of storagepartsdirect.com

Our order was cancelled without notifying us. It was cancelled because you said you couldn't verity the credit card but you had a positive authorization, we called 5 times to speak to someone an could never get anyone. Asked person in chat to have someone call us back twice and left a voicemail the one time we had an option. I appreciate you trying to protect our credit card but if you are going to require speaking with someone to authorize then you need to have someone available to speak with.

Item was listed on Facebook for sale, but was canceled after order was placed. I was directed to the website where they had the item marked up several times the advertised price. Textbook bait and switch. I got my money back but I’ll never order from here again.

They do not stand behind the warranty stated on the website. I purchased 4 drives on 07/15/2019. The website (storagepartsdirect.c o m/hpe-791034-b21-1-8tb-10krpm-2-5in-sas-12g-sc-enterprise-g8-g9-g10-hdd) for the item clearly states three times there is 3 year warranty. There are no disclaimers or conditions. From their product description on the website: SKU:791034-B21UPC:00888793661833MPN:791034-B21 CONDITION:Brand New in Factory Sealed Box WARRANTY:3 Years Warranty HPE 791034-B21 1.8TB 10000RPM 2.5inch Small Form Factor 512e Dual Port SAS-12Gbps Smart Carrier Hot-Swap Enterprise Hard Drive for ProLiant Gen8 Gen9 Gen10 Servers (3 Years Warranty) The HPE 791034-B21 Enterprise Hard Drive has a 2.5 inch form factor and a 12 Gbps external data transfer rate. It has a spindle speed up to 10000 RPM and a 1.8 TB capacity. This Small Form Factor Dual Port Hard Drive uses a SAS-12Gbps (serial attached SCSI) interface and comes with 3 Years Warranty. I had a drive fail and it has taken me a few weeks of me constantly following up to have them refuse to honor their stated warranty. Their response is: We clearly wrote that these drives come with the 3 Years HPE Warranty. And for replacement or return our RMA Period is valid for 30 Days. That is clearly written in our Return Policy at h t t ps://www.storagepartsdirect.c o m/return-policy/. This is not on the product page anywhere. If it is true, they sold me a drive that sat for more than a year. It is terribly disappointing to have this happen. The 3 year warranty was one of the selling points for my purchase.

Item was in stock at time of order, four hours later our order was canceled without any contact or prior notice!

The purchase process was easy and had a great price. Said there was over 190 instock for this item and would ship same day. Purchased 2 hours before the 5pm EST cutoff and the item didn't ship. Next day, chatted through the website to just see when it would ship and was told it was going to ship that day. Two days later, item still hasn't shipped. Called twice (left 1 voicemail), tried to chat twice and sent a message through the platform, still no response. Looks to be no way to cancel the order through the portal. If you need something that has to ship the same day, I would probably look at another website as there is no guarantee they will ship as they say.

We purchased a drive from Storage Parts Direct. It Came in DOA. We returned it and have confirmation of the return. We ordered a second one, It too came in DOA. Returned it per Storage Parts Directs instructions. Still waiting for a credit to be issued for both drives. My lead engineer has made more than 10 attempts to get the credit resolved. Simply Storage Parts Direct = They SUCK

Did not update in-stock information. Only canceling my order after placing the online order.

I ordered two power supplies for my server. Great prices but it took three weeks to get them.