StonewallkitchenReviews of stonewallkitchen.com

Stonewall customer service needs to be worked on. Not impressed at all with the blah tone and unwelcoming interaction with calling customers. I spoke to a manager and she was not interested in what I was trying to explain. All of the products I’ve used are good. The voice of the company needs improvement. Customer service is what makes me return to a vendor. I will not be buying from them again. I am waiting for the recipient of the costly gift box to receive it. If any of the items is expired, broken or less than perfect i will be ready to di whatever is necessary to make things right.

I received the hostess basket. The ultimate bar mix (spicy) was stale and had very odd flavors. The crackers in the basket don’t have much taste. Certainly not worth whatever it cost.

I had received a double pack of the Waffle and Pancake Mix. We loved it it was wonderful but when I opened the next container - there were bug sthorughout. We threw it away immediately - We had checked the expiration date and it was Oct 23, 2025. The day that it was opened was November 117th, 2024. ( Still time for it to be usable.) I called SWK on the morning of the 18th. They stated that without the container showing the expiration date that they could not replace because they would need to investigate. This is the first issue i have hand with stonewall kitchen over the years and truthfully never had any compaints, I found their products to be fresh and very tasty. I have ordered several packages for family and friends for holidays, anniversaries and birthdays. Never hand an issue. Everyone loved their gifts and also became frequent buyers of the products. I am so disappointed in the customer service - I will no longer be using their products and will let my other family and friends know of this issue. I will not any longer be ordering from Stonewall Kitchen.

I usually love Stonewall Kitchens and "had" been a good customer, however, in my last order 3 items in a box set arrived with a 2 month expiry date. It is just my husband and I and there is no way we can finish all 3 products by then, They were BBQ Sauce, Garlic Aioli and Onion Jam. They flat out refused to give me a refund and said 2 months was sufficient. Never order again from them! They do not stand behind their products!