Preston J.
Representative was wonderful to deal with
I ordered two purses for my wife to replace the current one that she has and loves. I received what I thought was the correct model and it wasn't. I was emailed by Geoff Donaldson telling me to return the purse and that they had discontinued the model that my wife liked, but he would search any remaining inventory to see if they might still have one. I was credited with over $200 on my credit card and couldn't get over the personal service that Geoff gave to me on this order. You don't find customer service representatives that go overboard to service and help their customers like he has done for me. My experience was exactly the opposite of one of the other reviewers. I don't know much about purses, but I do about customer service. I believe that I had at least 5 emails from him on this order.