Tab A.
Damage bottles with burnt sealed
Last NEWS: After providing Stonehenge Customer Service "again" pictures of damage bottels & proof of purchase, I received an mail that with in 5 days they will fully refund my money. Fingers cross. Latest news from STONEHENGE: After customer seeing my 1 ⭐️ they have emailed me. Their email is different than what you see here. I will update everyone “if” I get a refund and how long it took. I purchased six bottle of Stonehedge product. As I opened the bottles The sealed were burned. The cotton inside partially burned. I immediately emailed their customer service with pictures of all the bottles, requesting for an explanation. I submitted the email three times.It’s been over 2 1/2 months and I have never heard from them.
Response from stonehengehealth.comJan 13, 2026
Thank you for taking the time to share your feedback with us. We take all quality-related concerns very seriously and appreciate the opportunity to look into this for you. At this time, we are not seeing any previous emails or photo submissions regarding burned seals or cotton linked to your account. To ensure we are reviewing the correct order and can assist you as quickly as possible, we would appreciate your help with a few details. Could you please provide: -The order ID associated with the bottles mentioned in your complaint -The email address used to place the order -The approximate date the order was placed, if available -The photos showing the burned seals and cotton Once we receive this information, we will be happy to review the issue, arrange a replacement as appropriate, and escalate the matter to our manufacturing partner for further investigation. Confirming these details will also help us determine whether the issue is related to one of our orders or if there may be any confusion with another company. Thank you for your cooperation. We look forward to resolving this with you. Kind regards, Stonehenge Health