StoneberryReviews of stoneberry.com

I see all this bad reviews I'm not going to order here like I was u guys don't even answer your reviews

I ordered comforters from them and they claim I received them, I have not received anything from them at all, I definitely won't order from them again on anything. I am really disappointed with the service provided the on representatives they put on the phone don't have some of the knowledge required to even handle some of your concerns, BUYER'S BEWARE AND CHECK REVIEWS DON'T GET SHOVELED AROUND LIKE SO MANY OF US! I am so disappointed in Stoneberry!

I ordered an item (jewelry), on December 3, 2022 and the order was accepted today I went to website to check on status and it says "Item Cancelled". Well, I didn't cancel it. Order # 91209291. I have been ordering from Stoneberry and other "affiliated online stores" (i.e, Masons, Massys, etc) for a number of years. I have a $1000 line of credit with Masons, and I am suppose to have that much with Stoneberry as well, I mean it says I do...I received a message (see attachments), that says, " Unfortunately, we are unable to approve a pre-qualified limit for you at this time. You can keep shopping and apply for credit during checkout. A down payment may be required to approve your credit request and complete your order". "Our decision was influenced by information obtained from the consumer reporting agency listed below." (see attachments/photos). There is "nothing" listed below. MY credit has not changed in years since my first order from Stoneberry years ago and my credit report/score is still good and Stonberry does not "Provide" a "specific" reason, (as required according to the Consumer Credit Protection Act ), as to why the item was cancelled ( it is vague to say the least and I have a right to know the "Specific reason(s)" for their decision... Also, I tried to call them this morning and I was on hold for over n hour and was not able to speak to anyone there at Stoneberrys, ridiculous...What kind of business does that to customers, I mean I haven't done anything or said anything out of the way to any employee there, so what's up??? ON December 6, 2022 I got a message from a rep at Stoneberry saying, "sorry for the inconvenience, order something else at Stoneberry", lollll wow, what a jerk. I sent a message back telling the rep, "just send the item I already ordered".... THose people who run that business are scoundrels and they don't know how or "care" how their business is operated, sounds like operated by thugs and hoodlums from the "HOOD"....with the "WOKE" mentality....

I have not had no problem with orders everything has been a ok I have had no problem making payments on line but when I tryed to make payment on phone they was quick to hang up in my face because I couldn't give my phone number on record my credit cards is stolen my phone was stolen they did not give me the time of day to speak in order to make a payment maybe the judge will when they take me court because of damage this cause my credit because they hung up on me didn't listen I'm taking a snap shot of this message and when I called just before this for evidence

I have $189.00 in available credit. I Ordered 187.00 in merchandise. They charging 29.99 shipping. Then they want a down payment of 59.00 before my order will process. Truthfully a crock.. I could probably get passed a 30 down payment for shipping, not 60.

I ordered some headphones and infrared thermometer which was shipped separately. What supposed to be the headphones was not what ordered. It was someone else's order. A mix up from supplier and shipping dept. I am done with ordering from Stoneberry. They are charging me for the headphones I didn't get. I sent the order I got today back. Instead of getting headphones i got someone else's order for 2 drip pans for a electric stove. And what is even weird the invoice that came with it was from a Walmart online order but boxed in a Mason's company with a shipping label addressed to me. I don't even shop online at Walmart. They are sending out another pair of headphones and now Stoneberry is going to double charge me for them both. And i never got the first headphones. Stoneberry doesn't deserve one star. I will be contacting the better business bureau.

Simply put - I submitted an order at 4 pm on Saturday and woke up Sunday (less than 12 hours later) to a 25% off Labor day coupon. I called to ask if it could be applied to my current order and was told my order had already shipped and the coupon could not be applied. I couldn't even cancel the order to re-order! I would have saved $90 dollars- there should have been an adjustment made for this. This is seriously a 'no-no' in customer service! I am done. Cripe! Even Target would have given me the adjustment! Not good customer service and not good business practice. This will be my last experience with Stoneberry and its 'sister' companies.

I ordered from their sub accounts Masseys, The shoes were way to small however I paid 8.99 shipping they require another 9.99 to return or exchange them. The shoes were only 21.59. I've been on hold for 20 min so far with them. Never again!