Natasha M.
Company Should Be Closed
If I could give zero stars I would. I never set up an account with this company. Then I start getting confirmations for shipments For orders I never made The confirmations were to an email that I haven’t used in over 10 years thankfully I actually still get notifications on occasion. At first, I thought it was just some kind of scam and wasn’t real. I looked the company up online and sent them an email to that email address notifying them that I have not made an order and that I do not have an account with them. I didn’t even know this company existed. Then I saw that someone in my community had filed a police report in our area about this same situation.The company responded over and over again that they could not communicate with me in writing and would not cancel any orders via email. Since when can a company not communicate with a customer or someone being scammed in writing? I guess it makes sense if you’re trying to rob people and cover it up, but if you’re actually offering a product or service, someone wants, why would you have to force people who didn’t order anything from you to still receive an order? I can message any company even if I made the order myself and they are happy to cancel the order. This is more than a little suspect. I then contacted the 800 number they directed me to, the AI would not connect me with a representative. I was already frustrated because if it’s easy to set up an order and an account for a scammer, then it should be just as easy for me to notify them of the scam and have any orders canceled and have an account deactivated. They are clearly in on the scam, no reputable company would ever do business this way. Even though I had written the company several times to cancel any fraudulent orders, they still sent the order to my home. When I finally got a hold of a supervisor, I was informed that I would be financially responsible for any purchases that were fraudulently made. I informed the supervisor that I had contacted their company in writing more than one time had also used their chat function to notify them of the fraud and had tried calling them multiple times to no avail. Then I demanded The fraudulent account be closed and frozen so no other fake orders could be placed. The fact that I even had to demand it is more than a little concerning. The supervisor kept apologizing and saying what she couldn’t do rather than what she could do to fix the situation. Apologies are hollow if your company doesn’t have business practices that protect the public/consumer. I sent the packages I didn’t even orderback, returned to sender unopened.This company is shady. I’ve already retained an attorney and plan to proceed with legal action if I do not receive the promised for fraud letter or if they send me any bills. In addition, I will be filing a police report it’s clear that something is going on in our community and that this company is not doing its due diligence to prevent it from occurring. In fact, they’re all but making it possible for these crimes to continue. I have also filed a report with the Better Business Bureau. This company should be closed. Their business practices are unethical and unprofessional. As far as I’m concerned, they’re an accomplice to fraud their business practices essentially roll out a red carpet for anyone wanting to scam someone. All they need is your name and an address and absolutely no other information and this company will attempt to-ruin your credit unless you wait on hold to talk to the right person and pray they actually cancel the account. In my situation I communicated via email with three different individuals chatted, with two different individuals online and then spoke to two different individuals on the phone. This. . . just to cancel an order and report fraud. They did more to identify me to cancel then they did to establish an account. This is negligence and unacceptable.