StoneberryReviews of stoneberry.com

I placed several orders but never received them. They're still trying to charge me for items that never showed up. They are a rip-off with their shipping cost. They won't let me order anymore because I never paid for items I never received!!!

The item I received was below inferior and not at all as described. Extremely difficult to return even after numerous emails. Received a full refund through my bank. STAY AWAY FROM THESE SCAMMERS!

They are horrible i wanted to purchase a pair sheets and a bed comforter from them. When i went to replace the order it told i had to place a down payment on my item to recieve it. I called a service rep they told me it will be 90 days to be canceled if you didnt place a down payment on the item. Then i found out i have no credit at all to use but it says i have 500 in credit but tells me i had they couldnt approve me when i went actually apply. No stoneberry sucks and there a rip off i will be closing my account asap. And they ruined my score !!!

First off, this is a Chinese business posing as a UK named business with no local warehouse facilities. This means that if you wish to return an order for any reason, then due to shipment/re-export costs, they will do almost anything to avoid taking an item back. They would rather offer you a discount (15 - 30%) and let you keep the item. It is more cost effective for them to do so. In my particular case, I ordered a denim shirt (Size Medium) and a denim shirt (Size Large) was delivered. I was happy with the quality of the shirt, but the whole point of on-line purchases, and particularly when it comes to clothing, that there is an appropriate process for returning unsuitable items. The behaviour is also a direct violation of the UK Trades of Goods Act was brought about to protect customers. This was only a £49 shirt, so I will put this particular episode down to experience but you have been warned!

Agree with other reviews. Wish I had read the reviews of this company before ordering. The jacket I ordered looked nothing like pictures. the quality was aweful and the sizing was made for midgets. Offered a 20% discount to buy another jacket rather than refund the one I wanted to send back. I will never use this company again and ai advise anyone else looking at them to avoid at all costs.

TOTAL RIP OFF. The coat shown was not the coat delivered the size chart is totally mythical, When I emails them to return the coat I was offered 20% of another coat which I rejected they have since stonewalled me and will not refund me. TOTAL RIP OFF

This Company is a skam. Their system will not except emails, fact. Contacting them You get another Chinese person who talks fast and can't understand them. They will not cancel an order that has not shipped, because I will not put a down payment on it. I get told that it can't be canceled according to their policies. WHAT ???? for 90 days ??Government lets them even operate ?? STAY AWAY FROM THESE CROOKS !

They broke my snow man to make it fit in the box to ship it in