Robin A E.
you should hold your end of the deal
what kind of company sends you a catalog offering you 200.00 in credit then denys it when you go to purchase if you offer it then you should hold your end of the deal you dont even give me the chance to make good on your offer you send me the catalog then take it away that is a sad way to do business
Response from StoneberryJun 19, 2026
Hi Robin, Thank you for taking the time to share your feedback. We are sorry to hear about the disappointment you experienced regarding the credit offer you received. We understand how frustrating it can be when an offer does not align with expectations, and this is certainly not the experience we want for our customers. We previously reached out for additional information so we could review the details of your account and the catalog offer, but we have not yet received a response. We would still welcome the opportunity to look into this further and provide clarification. If you are willing, please contact our Customer Care team at 800-437-3817 so we can assist you. Best regards, Stoneberry Customer Care