StoneberryReviews of stoneberry.com

NO ONE answers the phone!!!!!

Ordered a cookies jar chipped when arrived sent back for new one had to email them twice to find out a month later they were out of stock no one told me told them to take me off their mailing list they said ok like it was no big deal didn’t care that they just lost a customer bad customer service my first and last order

This is the absolute worse company that I have ever engaged! The customer service team lacks professionalism and knowledge of their own systems! I opened this account in December, paid it off in April and closed it! Terrible terrible service!

The worse customer service ever. I placed and order, made the down payment and received a letter 3 days later that said it could not be processed. I sent an email and asked about my refund when I finally got a response I was told that my card wasn't charged. I sent a screenshot and was then told that my money will be refunded. Waited again and still no money so I sent another email and was told that I will receive a check thru the mail. I let them know I didn't pay with a check so I wanted to get my deposit the same way I paid it. I finally got someone in customer service and got hung up on the first time. The 2and time the lady told me they just sent a check (that fast) for my refund amount and she also said they could couldn't cancel it and pay me on my card. Now when I was telling her that I was told I couldn't get it back on my card she said that wasn't true. It's a bull crap company. They will take your money! Do not waste your time

Ordered a unicorn throw/blanket for a Christmas gift. They told me I would get it after xmas, but before new years. Then they said late January. Now they're saying Feb 20th. I told them to cancel the order.

I ordered a heated mattress pad as a Christmas gift. I had it shipped directly to the recipient. They still have not received it. I can't locate it and when I called Stoneberry (MARTHA or MARSHA) was RUDE, unhelpful and basically told me that it's not her problem and here isn't a thing they can do. I received a bill for an item the recipient never received. Do not order from this scam of a company. I will be filing a grievance with the BBB. This is theft.

They must not want new business. Applied for credit. I didn’t hear anything so I called them. I was told to call back in 2 days. Called back and they said I was approved. The catch is I had to SNAIL MAIL them a money order for the down payment. The items I wanted were Christmas presents and there was not enough time to do so and get my order in time. They make it very difficult for the customer and makes me question the fact that they are a legitimate business.

Horrible Customer service! BAD BUSINESS!! The many conveniences associated with "online" shopping DO NOT APPLY here and will cause you more time, money, stress and grief than you can possibly imagine! You will place an order (on 11/18/19 to be exact) to then be informed (a month after your receipt of "order confirmation") that the items are "no longer available"... orders are damaged incorrect, IF EVER RECEIVED... order 2 of a specific item and only receive one, then when you call you are informed the remaining item is on back order and should be available in another 4 weeks?!?!? WHAT A JOKE! They charge your account for things you don't approve and when you call they say it's a "glitch" in their system! Not the point and what if I wouldn't have caugh it?! Scam after Scam! DON'T EVER DO BUSINESS WITH STONEBERRY!