$149 fee for canceling a monthly subscription?!?
This is a scam comparable to gyms with a free trial, then make it hard to cancel, and finally fine you 6X the monthly cost to cancel a "monthly plan".
Signed up for a trial and forgot to cancel. The monthly fee is on me for that (they do hide the subscription in your account), but charging an extra 6 months is a scam that companies like Adobe should be above.
CA
Castumer
I lost all money and idle work !!!
I worked hard and posted about 1,700 high-quality drone videos all over the world in two years to stock.adobe.com (contributor 210938883)
And this is really a lot of work!
A couple of years passed and money started coming in. I won’t say that you can somehow live on this money, but I persistently continued to upload and hoped that in the future my family would be able to improve their financial situation.
Once I clicked on the "Withdraw money to Paypal" button, but the next morning I discovered that my account was blocked !!! 8-(
My heart beat faster because there was a risk of losing a huge job...
On the blocking screen there was a link - I clicked on it and asked a question - why?
I waited about 2 weeks - silence...
Then I found e-mail contributor-support @adobe.com - and after some time my account was unblocked! Hooray!
But I discovered that I was fined $38.36
I started corresponding with Diego from the support service to find out why the account was blocked and why I was fined money.
But weeks passed and there was active correspondence - a lot of words and even more water... But I was never told the reason for the blocking and no one returned the money to me! Disgusting!
But this is not the end of the sad story - a week ago I clicked on my favorite button “Withdraw money to Paypal” - but the next morning I was horrified to see the familiar account block screen!
I immediately wrote to Diego in support - and to my disappointment a week passed, but no one answered me and I did not receive the money!
I don't even know what to do...
Now I’m intensively uploading on esp.gettyimages and contributor-accounts.shutterstock
(I can’t upload to pond5 - they don’t accept the ProRez codec)
Please advise what to do?
MA
Marie
fuyez !
Il vous propose 1 mois d'essai gratuit, essai que j'ai annulé au cours de ce mois sauf que malgré tout il procède au prélevement avec un abonnement mensuel de 35,99€ pour 1an (il vous laisse la possibilité d'annulé si vous payer 197,93 € de frais). Des voleurs avec publicité mensongère, Fuyez !
S
s.
ai generated pics, supporting genocide
why is adobe stock allowing fake ai generated photos of the palestinian genocide on their site without making it abundantly clear they're fake? disappointing, and horrifying.
FS
Frank S.
Bloß die Finger weglassen!
Bloß die Finger weglassen!
Ich habe auch das Test-Abo genommen. Sie schrieben 30 Tage - nach 14 Tage kann man es aber noch mit einer "Kündigungszahlung" beenden, welches mir aber erst beim Kündigen in fetter Schrift präsentiert wurde... hierfür musste ich dann EUR 196,29 bezahlen. Eine Frechheit - das hätte ich nie von einem so großen Unternehmen gedacht. In meinem Unternehmen werden wir alles von Adobe rausschmeißen!
DG
Diego G.
The worst customer support ever - both for the buyer and for the contributor. Unethical behavior.
I work with Adobe Stock both as a customer (I'm a graphic designer) and as a contributor since 2016
As a customer, I found it impossible to resolve certain billing issues - the site wouldn't accept my credit card, and the support took weeks to respond. When they did, it was just generic, unhelpful copy-paste.
From a contributor's perspective, it's even worse. I'd like to remind Adobe take 67% of the revenue from the sale of author's images. Yet, there's zero service for contributors! On the contrary: they keep getting blocked without any explanation. The formal reason often cited is a violation of intellectual property rights, but they never specify exactly where the contributor went wrong. With over a million things registered as intellectual property under various conditions worldwide, you can't know all these intricacies. The moderators reviewing your works on upload are clearly not experts – neither in the field of images nor in copyrights. They often reject things that aren't copyrighted and, conversely, approve what shouldn't be. Perhaps they intentionally approve contentious works to later use them as a basis to ban someone. The ethical and right approach would be to delete the violating work from the portfolio and explain to the author why such works cannot be uploaded. But this doesn't happen – they instantly block the entire portfolio, not allowing a person to earn. Meanwhile, one can wait for a response (even an automated copy-paste from the support bot) for months. I'd like to remind you that the works in a contributor's portfolio don't just appear out of thin air - they are the result of hard work. Work that, due to Adobe's incompetent and unethical actions, doesn't generate income for either party.
Adobe Stock's treatment of its contributors, as if they're inherently spammers and malicious violators, is frustrating and depressing.
Such unethical treatment of people, especially those who generate revenue for the company, is unacceptable. I advise everyone to use other stock platforms and software products. There are many more ethical and user-friendly alternatives out there.
LS
Leonie S.
Pure Abzocke
Pure Abzocke. Abofalle. Bloß kein kostenloses Probeabo!!! Mit einem Probeabo schließen sie drei verschiedene Abonnent ab, die alle seperat gekündigt werden müssen
CJ
Christopher J.
Kostspielige Abofalle
Das Abonnement zu verlassen gestaltet sich äußerst schwierig, da Adobe mit einer Kündigung auch alle restlichen Credits verfallen lässt. Man sitzt also in einer Abofalle und muss an einem bestimmten Punkt schnell die vorhandenen Credits verbrauchen, da man sonst Geld für nichts gezahlt hat. Hat man 120 Credits angesammelt, können auch keine weiteren mehr angehäuft werden, obwohl die Abbuchung weitergeht. Dann zahlt man Geld für nichts, was ich nicht nur unverschämt, sondern auch kriminell finde. Das ganze Abo-Modell von Adobe Stock ist also eine Abo-Falle, aus der man sich freikämpfen muss - zumal das Abo mit 10 Credits 36 Euro im Monat kostet. Unglaublich, dass Adobe das mit seinen Kunden so machen darf.