StixReviews of stix.golf

DISAPPOINTING QUALITY, POOR DURABILITY, AND UNACCEPTABLE CUSTOMER SERVICE — WOULD NOT RECOMMEND STIX GOLF CLUBS I purchased a set of 12 STIX golf clubs in July 2025, which I received in early August 2025. Since then, I have played no more than 10 rounds with the set, as I do not golf during the winter months. Despite this very limited use, the shaft of my 9-iron broke just a few days ago while hitting a routine approach shot from the fairway. I estimate that I have hit no more than 50–75 shots with this particular club, mostly at the driving range. I find it extremely disappointing that a golf club would fail after such minimal use. A golf club should reasonably be expected to withstand normal play for many years, not break after a handful of rounds. I contacted STIX Golf customer service, requesting either a replacement 9-iron or simply a replacement shaft so that I could have the club repaired myself. Unfortunately, the company declined both requests and offered no satisfactory resolution. I consider this extremely disappointing customer service, particularly given how little the clubs have been used. Beyond the broken shaft, I have been underwhelmed by the overall performance of these clubs. Although they are lightweight, I have experienced a significant loss of distance compared with my previous Callaway clubs: Driver: Approximately 20–30 yards shorter. Irons: Approximately 10–15 yards shorter. Wedges: Reasonably good and comparable in performance to established name-brand wedges. Another frustrating aspect is the apparent inability to leave a customer review directly on the STIX Golf website. I attempted to submit a review and even contacted their website chatbot, which directed me to a review page. However, there was no functioning option or link to actually submit a review. I also called their customer service number, 1-866-326-0695, but could not find any option to speak with a live representative. For a company marketing golf clubs directly to consumers, I would expect much better product durability, customer support, and transparency when it comes to customer feedback. My overall experience with STIX Golf has been extremely disappointing. The premature failure of my 9-iron, the noticeable loss of distance compared with my Callaway clubs, and the company's unwillingness to offer even a replacement shaft have left me with very little confidence in the brand. Would I purchase STIX golf clubs again? ABSOLUTELY NOT. Would I recommend them to another golfer? DEFINITELY NOT. Based on my experience, I would strongly encourage prospective buyers to consider established golf brands with proven durability and better customer support before spending their money on STIX clubs.

Terrible Service & Scam trade in Do not use their trade in services after sending my clubs in they claimed they sent me my trade in credit via paypal. I didn't set up a paypal linked account at all with them and had requested a store credit for my trade in. Now they continue to dodge contact and will not work to resolve the issue with me at all

Clubs are absolute trash Had my driver, 3W, and 5W all snap within the one year warranty and the customer service is terrible… Terrible Clubs

Bought a 3W. Club failed within 1-year warranty. Company agreed to replacement -- then re-negged. Awful customer experience and mid-products. AVOID.

I ordered the Nicklaus 14 sets on 5/18/2026 and yet didn't receive my order. and their customer service tells you. You can expect a long delay. Because they are overwhelming with too many orders placed by the customers.

This was one of the most frustrating online purchases I have ever made. Before my order even shipped, I contacted Stix because the order confirmation did not clearly show the shaft specifications. I specifically asked whether the irons were steel shafts. Stix responded in writing and confirmed that my order included steel shafts for the irons. When the clubs arrived, the 5-PW irons were graphite shafts. After reporting the issue, I was initially told I had received the wrong product. After providing photos and documentation, Stix changed its story and claimed they had reviewed my clicks, cart activity, and checkout selections and that the graphite clubs were what I had ordered. Despite telling me the issue was my fault, they later reversed course, took accountability for the error, and agreed to send the correct steel-shaft clubs. Think about that for a second. I was told the clubs were steel before shipment. I received graphite. I was then told their records proved I ordered graphite. Then I was told they were sending replacement steel clubs because of their mistake. The explanations changed repeatedly depending on who was responding. I dealt with multiple representatives, long response times, conflicting information, and constant back-and-forth just to correct an issue that should have been resolved immediately. To make matters worse, at one point they offered to send me another graphite club as a solution to a graphite-versus-steel shaft problem. The clubs may be fine, but if something goes wrong with your order, be prepared to document everything. Save every email, screenshot, and message because you may need them. Based on my experience, Stix’s customer service, communication, and order verification process were completely unacceptable.

Food was not fresh or hot. Poor value for money. Better off going to a Chinese takeaway.

The clubs are junk, woods and driver heads snap off constantly. Only 1 year warranty from original purchase. STAY AWAY