Mega T.
This review is not about the store per…
This review is not about the store per se, but about their technical support and product. I have there several times. December 4th I purchased a 1 gram pod for $20, excellent price. About 2-3 weeks later it about 60 percent gone and had been left laying on its side for 2-3 hours. I have not been told not to do that at the store when I bought it. I always keep it upright, just in case, but this time I missed for 2-3 hours. When I picked it up I noticed it was leaking. The tiny holes were full of oil that was more like goop and I could not get any draw. I put a little bit of alcohol on the end of a paper clip to try to clear it. It would work then it wouldn't and a noticeably percentage had leaked out. I first wrote to them about this on December 31st. They did not respond to this, nada. Then there was the problem with their promo codes not working online. I received the code in my email and went to use it less than 3 hours later and it would not work, invalid. It was only good for a short time and I was well within it. I send an email with pics, which I have, of how it did not work. I get a response, well the promo has expired. Of course I know that, I responded back, it wasn't when I went to use it. After some back and forth, they issued me a 40% coupon good until 12/31! It did not work, they had another coupon promo, invalid. I asked can I bring it into the store with me. I forget all their excuses why this couldn't happen. How simple is it to bring a printout or show them on your phone the promo code and apply it. but I do have all the email exchanges. I don't know how much they allow you to post, and if its too long folks won't read it. I sent emails on January 1st, 3rd and on the 8th. No response. No resolution. I said to them in my last email January 8th, Should I assume that no reply back is because I am not valued as a customer? What conclusion would you have? Update 2/4/25 The owner responded to my review on Yelp 1/13/25 and wanted to know my ticket number. I promptly wrote him back and provided the information he requested. Radio silence ever since. Not just bad customer service, no customer service. Update 2/7/25-I received a $20 store credit for a new pod. Thank you. Sometimes you have to stick with it.