Andreas Stihl AG & Co.Reviews of stihl.com

Our battery operated HSA60 hedge trimmer stopped working after less than 5 hours use, under warranty. Our local agent, Hampshire Garden Machinery (HGM), were excellent – they checked it out and then liaised with Stihl about whether it was to be replaced or repaired. Eventually, after much prodding from HGM, Stihl decided to replace the motor, which is where things went wrong, as Stihl do not have the required part in stock. For the past three weeks, each week Stihl have assured me that the part will be with them in a day or two and will immediately be despatched to HGM. Last Friday Stihl told me that the part was in stock and would be on its way immediately. This morning they have emailed to say that it is due to be delivered to them this week and will then be despatched to HGM. I have absolutely no faith in any information provided by Stihl and have requested them to replace the unit. In the meantime, the hedge continues to grow…….

Mein iMOW RMI 422 Rasenmäher funktionierte plötzlich nicht mehr. Es stellte sich heraus, dass die Platine der Ladestation defekt war, und nach kurzer Recherche war die Ursache klar. Mein Rasenmäher hat dieselbe Seriennummer wie das US-Modell, was zu einem kompletten Rückruf und dem kostenlosen Austausch der Platine führte. Stihl Schweden teilte mir jedoch mit, dass in den USA 110 Volt verwendet würden und dies einen Unterschied mache. Kein Witz! Das hat damit überhaupt nichts zu tun. Sowohl in den USA als auch in Schweden wird die Ladestation mit 27 Volt Gleichstrom betrieben. Ich hätte genauso gut einen trinkfesten Gast im Hofbräuhaus in München um Rat fragen können, als mit dem Stihl-Kundendienst zu sprechen. Nie wieder kaufe ich ein Stihl-Produkt. Keine Verantwortung, kein Stil, nur Profitgier – und der Kunde kann jeglichen Service nach dem Kauf vergessen. Nie wieder kaufe ich ein Stihl-Produkt.

Bought a Stihl 453 T lawn mower and on the first try to mow with it the engine would not start. Only ping. Took it back and the dealer had to tear one apart on the floor to get the parts to fix mine. Got it back and it did run but it was not right. Engine still had a ping and a click came from the engine. Basically, Stihl sent a mower out with a junk engine. Spoke to the dealer a second time and they said that the mower had a 5 year warranty and that he would try to get me a new unit. Stihl completely ran away from the issue and refused to honor the warranty. So now it is clear the Stihl uses dealers as a shield for their unethical behavior. I don't think I will be purchasing anything from Stihl for a long long long time. This was purchased in the USA

Purchases still weed eater ran good two times have taken it back five times and the problem is never been fixed will never buy another steel piece of equipment it's junk