sthcute.comReviews of sthcute.com

Horibble service! Never buy from here no matter what anyone says. You try to cancel an order, they won't respond to you and ship out your parcel without any notice. Received the package but no return slip and tried to contact them for one. No response!!! What a scam. I would never recommend this site ever!

Fighting to get my money back. Filed a claim with the cc co because these people like to give a run around. Stall tactics. Promise a 7-9 day delivery with a 24-48 hour turnaround and a return label in the package. ALL LIES. Ive never had such a poor online retail experience to what seems to be a store front landing page for who the heck knows what - but my young daughter ordered on sept 19 a dress on the site for a homecoming on Oct 7 and I sent them 3 emails saying please do not ship the order hadnt even shipped and will not make it in time. They disregarded. Said they were on break from 9/27- 0ct 4. Sent notice to ship on 10/15 and now want to know what is wrong with the dress and to send pictures and declare value and insurance on the package, back to china. Forget it! 30 days of hell with these people and a run around like none other. DON'T order from here. The dresses may be cute, but what a pain if you need any service. NOT WORTH THE RISK! Its a full on scam! Total lies and a complete run around and a waste of time and money.

This website was bad. The dress was sent to me and I didn't like how the XS fit. I did infact check the website and they sad returns are fully available. When I went to return I was never giving a shipping label. I emailed multiple times and they responded rarely only asking what my order number was, and never acknowledging the fact they never gave me a return label. Who knows if I will ever get my money back. Never ordering from here ever again :)

This was the worst customer service, incompetent inventory management, and dishonest and unprofessional communication I have every experienced with any retail experience. I would give less than one star if it were an option. Sthcute quoted me a 7-9 day delivery window when I ordered an item on September 20th. On October 9th it was still not here and I was told the supplier was behind and my item would be shipped in three days. On October 12th I inquired again: no response. On October 18th, I inquired again. Today, October 20th, I received a response saying that the item was out of stock and my order couldn’t be filled. This is completely unacceptable. I will never purchase from this company again.

Don’t buy from here! I ordered a dress for my daughters homecoming… It came in 10 days later than it was supposed to, and it was the wrong size. When I asked about exchanging for the correct size, they told me I would have to pay shipping to exchange, and they do not do returns at all. This place is a rip off.

Ditto every other 1 star review. No response after multiple inquiries. We bought two dresses thinking we could return for a refund (which you can) but you have to pay to ship it back which costs more than the merchandise.

Ordered dress 9/18 paid extra for quick shipping for an event 9/30. Multiple emails NO RESPONSE. Filed dispute with credit card, 10/6 they shipped dress not good at all; no return info. It's A SCAM for sure; wish I read reviews first. I was charged instantly not when shipped. No Return info, no phone number no responses to emails. I will pursue the dispute with my credit card company.

I really should've trusted this website. I ordered a dress three weeks ago and never received the product. I tried contacting the seller MULTIPLE times and was never reached out to. Not a good situation. I reached out to PayPal to file a dispute and was informed that this seller has a reputation of doing this to other purchasers and there is an ongoing investigation against them.