Sthcute is a rapidly growing pureplay fashion brand selling women's clothing internationally.Our online team is constantly working to create a truly innovative shopping experience for our customers. We pride ourselves on providing our customers with a wide variety of high end gowns. We have been there for them for all of life’s important moments - your first kiss at the dance, graduation, the big interview and the wedding party.
sthcute.com (sthcute.com) has 101 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Star J.
The WORST crap ever. Seriously, trust the reviews. They steal pictures from other sites and then send you a dress that looks nothing like what you ordered. How are these scammers still in business? The material is garbage and all of it is garbage. A trash can liner is made better. No joke, either spend the money and order the real dress or forget it.
Jayme C.
Sizing charts were completely off and returns are paid by the customer … and must be sent to China. If I could do this over again I would’ve told my daughter to find a different dress to try. An $80 lesson we are going to have to learn. Annoying.
Lily R.
I tried to purchase a dress for my winter formal. it came looking nothing like what i ordered. It was awful quality with stitches already missing. I payed for 5-8 day shipping and it came in 12 days. I tried to leave a review 3 times and they deleted it every time. they even delete my instagram comments. Awful company. should be banned for deleting reviews.
Nicole
Horrible company, 0 Stars. Dresses ship from China so expect long delivery even with air mail. Quality is cheap. Sizing is inaccurate. Hope you don't need to return...as you need to pay for shipping back to China, duty, and prepare yourself for their excuses when they try to scam you and say they never received, then wrong address, then change the story again to customs duty not paid, then change one more time again to restocking fee, oh and then they say give you 50% return in store credit lol pointless if your never shopping there again. Buyer Beware!
Response from sthcute.comNov 23, 2023
Dear Nicole, We're truly sorry for the challenges you've faced with our company. Your feedback means a lot, and we appreciate your openness. We understand the frustration with extended delivery times, sizing issues, and perceived quality concerns. Improving our shipping estimates and ensuring accurate sizing and high-quality standards are top priorities, and we're actively working on these improvements. We apologize for any complications during the return process. Your feedback has highlighted areas for improvement, and we're taking immediate steps to enhance the transparency of our policies. To address your specific case, please email your order details to [email protected]. We'll prioritize your case for a swift resolution. We genuinely value your feedback and are committed to learning from this experience to better serve you in the future. If you have additional concerns, please reach out to us at [email protected], and we'll respond promptly within 24 hours on business days. Thank you for your understanding, and we apologize for any inconvenience caused. Warm regards, STHCUTE Customer Support
Vicky
Actually, I give NO STAR on this site.I really should've trusted this website. I ordered a gown 7 weeks before my birthday and never received the product. I tried contacting the seller MANY times and was never receive any reply. I reached out to CapOne to file a dispute and the next day I received reply from sthcute apologizing because they're so busy. So, I proceed to my order thinking I could return for refund incase I receive on time. I received the product 2 days before my bday and it was HORRIBLE gown I ever seen in my life. I emailed for a refund but you have to pay to ship it back which costs more than the merchandise and there is no guarantee that the item will reach somewhere in China. Its very HORRIBLE experience! FOR THE NEXT CUSTOMER "BEWARE" This is a scam. You think you can return the product, Yes you can BUT NO WAY it will reach the vendor in isolated place in China, you're on your own when it come to return. I paid $148. Ordered: Sept 26, 2023 Order Received: Nov. 2, 2023
Response from sthcute.comNov 21, 2023
Dear customer, We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. Your feedback is important to us, and we want to assure you that we take this matter seriously. We understand the delay in your order and the lack of timely responses from our customer support team have caused frustration, and for that, we extend our deepest apologies. We have initiated an internal investigation to address the issues with our support team and ensure that such delays do not occur in the future. Regarding the concerns about the product quality and the return process, we appreciate you bringing this to our attention. We understand your hesitation about the return shipping cost, and we will review our return policy to make it clearer for our customers. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to improve our services. If you have any further concerns or questions, please do not hesitate to reach out to us at [email protected], and we will respond within 24 hours on business days. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you. Best regards, STHCUTE Customer Support
sadie M.
DO NOT BUY. Trust every review on this website. This site is awful. I stupidly ordered the dress before looking at reviews. Dress never came and its about 6 weeks after homecoming, I ordered my dress 2 weeks before homecoming. Dress was $60 and I had to buy a new one from a different website: Lucy In The Sky. Not to mention none of the photos are theirs, they are all stolen including a few from Lucy In The Sky. Don't buy from here, dresses on Lucy In The Sky are cheaper and come in 3 days. If you bought a dress from sthcute already and are now reading reviews like I did, buy a backup right away.
Response from sthcute.comNov 21, 2023
Dear customer, We sincerely apologize for the disappointing experience you've had with our service. Your feedback is invaluable, and we appreciate you taking the time to share your concerns. We deeply regret the delay in receiving your dress and the subsequent impact it had on your homecoming plans. This is not the level of service we strive to provide, and we are genuinely sorry for any inconvenience caused. We understand the frustration of having to purchase a new dress from another website, and we acknowledge the importance of timely deliveries, especially for special occasions. Your mention of stolen photos is a serious matter, and we will investigate this issue thoroughly to ensure it is addressed appropriately. To expedite the resolution of your concerns, please provide us with your order details and the email associated with your purchase by emailing us at [email protected]. We will prioritize your case and work towards finding a satisfactory resolution. Once again, we apologize for any inconvenience caused and appreciate your understanding as we take steps to improve our services. If you have any further questions or concerns, please do not hesitate to contact us at [email protected], and we will respond within 24 hours on business days. Thank you for bringing this to our attention, and we are committed to addressing and rectifying the issues you've raised. Best regards, STHCUTE Customer Support
beth S.
This was a horrible shopping experience. The clothes are poor quality and not worth the price. The returns section is not transparent about the return location being china and my item is unlikely to arrive back in the 30 day window due to customs on that end. The customer service experience was awful! It has taken 2 weeks to receive directions on how to place the return. Worst experience ever!! Lesson learnt and want to help others avoid same mistake. In response to your response: Per my message above, I already tried to contact customer service and did not receive a helpful response or solution to my issue. I would not leave a review like the above without first giving you an opportunity to resolve it. My issues are: 1. The items are very poor quality for what you charged. 2. I was told I needed to submit the return and it had to arrive back to your warehouse in China within 30 days for a refund. The post office told me it would get held at customs in China and would not make it within 30 days. 3. I’d have to pay $40 to return the items with no guarantee of a refund. 4. There is no transparency on the website about the returns process and location. You do say up front that the return cost is the responsibility of the purchaser which is fair but there is no transparency about the returns going to China nor the consequent challenges around returning the items to China within 30 days. 5. I was also told to indicate the value of the items is $10 on the customs form which does not feel right, given I paid US$140 in total. The only outcome I will be happy with at this stage is a full refund.
Response from sthcute.comNov 21, 2023
Dear customer, We are sincerely sorry to hear about the challenges you encountered during your shopping experience with us. Your feedback is crucial to our improvement, and we appreciate your patience as we address your concerns. We deeply regret that the quality of the clothes did not meet your expectations. We take product quality seriously, and we are actively working to enhance the transparency of our product descriptions to ensure that our customers have accurate information about the items they purchase. We understand the frustration regarding the return process, and we apologize for any confusion caused by the lack of transparency about the return location. We acknowledge that the customs process can introduce unexpected delays, and we are actively reviewing our return policy to provide clearer information to our customers about the return process and potential delays. We are truly sorry for the inconvenience you faced in contacting our customer service team and the delay in receiving return instructions. We are actively working to streamline our customer support processes to ensure a more efficient and timely response to our customers. To assist you further, please provide us with your order details and the email associated with your purchase by emailing us at [email protected]. We will prioritize your case and work towards finding a satisfactory resolution, including extending the return window if necessary. Thank you for bringing this to our attention, and we are committed to learning from this experience to better serve our customers in the future. Best regards, STHCUTE Customer Support
Stephanie W.
Avoid at ALL cost! I placed an order over a month ago! It still has not arrived and they will not respond to me for a refund! TOTAL SCAM!!!!
