StevemullerwatchesSteve Muller DIY Timepiece is dedicated to crafting watches that reflect individuality and creativity, transforming timepieces into personal statements and works of art. Our mission is to empower people to express our unique style through high-quality, versatile designs, while promoting sustainability and the joy of creation. Each watch is an embodiment of adventure, innovation, and fun, offering more than just a way to measure time—it's an experience.
Stevemullerwatches (stevemullerwatches.com) has 55 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Richard B.
Watch parts were scattered and tossed around in the box, the company did not fulfill on “will have a surprise to change the look of your watch”. No additional parts to change the look of anything. Kit was poorly put together, and subpar quality. Presentation was disheveled and tool quality was cheap.
Josh N.
This company sucks. 1. The picture shown in the ad is not what I got. For example, the ad showed a black date window which matched the black face but it was not, it was white. 2. The band was so small that when I put it on I was in the last hole, it looked silly. And I am not a big guy. Also, the band was really cheap plastic. 3. When I asked about returning the watch they initially did not want to help me at all. When I pressed the issue they kept referring me around to different people, wanted all these pictures, etc. I never even wore the watch. I finally had to sell the watch on Ebay at a $150 loss. DO NOT BUY ANYTHING FROM THESE CON ARTISTS.
Response from StevemullerwatchesJan 9, 2025
Thank you for taking the time to share your feedback. We deeply regret to hear about your dissatisfaction and apologize for any inconvenience caused. Regarding your case, we sincerely tried to assist you. However, since we did not receive the requested pictures to verify the issue with the watch, we were unable to proceed with the refund process immediately. These images are essential for us to validate and address claims accurately. We always strive to improve our services and customer experience, and we truly value your feedback. Should you have any further concerns or additional details to provide, please feel free to reach out to us. Thank you for your understanding.
Naomi
While the watch itself is beautiful, their website is misleading w false advertisement re shipping times. They offer an expedited shipping service for an additional fee, for shipping in 2-4 business days. I ordered my watch Nov 20 and it arrived Nov 28, over 6 business days (their standard delivery) missing the event for which I ordered it. Despite paying an additional fee for 2-4 days delivery from time of order, they refused to refund the expedited shipping fee claiming requiring additional 2-3 days processing time which is listed NOWHERE on the product shipping and delivery details when you go to order it. Their complete lack of ability to address the fact that their website ONLY states the shipping time and not the processing time when you go to order just shows that their customer service and general website information is highly flawed and advertise falsely. Don’t pay extra w these people for expedited delivery, because when it doest’t arrive in time, they keep your money and try to gaslight you. Hi BBB
Response from StevemullerwatchesDec 3, 2024
Hi Naomi, Thank you for reaching out and sharing your concerns. I am truly sorry to hear about your frustration regarding your recent order and shipping experience.I would like to kindly ask if you had the opportunity to thoroughly review the information provided on our website before making your purchase. On our site, we clearly mention both the preparation time and the customs fee details to ensure transparency for our customers: https://stevemullerwatches.com/pages/shipping-returns-1 First: As stated clearly in our Shipping Policy, merchandise shipped from our facility takes an average of 2-3 business days after purchase to be processed. This time frame accounts for custom dial painting, assembly, and product quality inspection before shipping. Second: Regarding the shipping time, you selected the EXPEDITED (2-4 Business Days) option (excluding Saturdays and Sundays). We used the fastest available service, UPS, to ensure your order arrived within the specified time frame. Your order was delivered after exactly 4 business days, which complies with the timeline stated on our website. If you have any further questions or need assistance, please do not hesitate to contact us
