The Undisturbed S.
Beware
Final UPDATE: After my last review, the company fixed the refund amount and thus provided a full refund, which is why I updated my review to 3 stars. Update 2 (Downgrading from 2 Stars to 1 Star): After posting my original review, a representative from Steve.AI (Rufus) reached out via email on June 15 stating they were processing a FULL refund for my subscription and asked if I would consider updating or removing my review once resolved. They explicitly admitted fault, writing: "After reviewing your case and your recent Trustpilot review, it is clear that we fell short in our response times, follow-up, and overall support." A couple of days ago, they emailed to confirm that the refund was complete. However, upon checking my bank account, I discovered they only refunded 40% of what I actually paid. Admitting their support fell short and promising a full refund to fix a bad review—only to quietly shortchange me at 40%—confirms everything I originally suspected about their business practices. Save yourself the headache and look elsewhere. ORIGINAL REVIEW: Beware. Do your due diligence and research before paying for a subscription. I purchased a paid subscription on April 9. Based on the marketing on their website, it appeared it could meet my needs so I was excited. Just an hour after using it, it was evident that the capabilities I needed for my business couldn't be met. I immediately reached out, probably within the hour after I paid for the subscription explaining my situation and asking for a refund. After many emails, some of them taking more than 3 weeks to respond, they agreed to give me a partial refund and access to another of their product offerings. I accepted. They explained that "they don't have a refund policy" whatever that means, as the reasoning behind it. Weeks passed and the refund was never processed. I followed up again, and after 3 weeks after I sent that follow up email, they replied saying refund was "in process". The refund never came. I had to file a complaint with my bank, right before the time limit. It is possible they were delaying everything with excuses so I would miss the window to submit a complaint with my bank.




