StetsonReviews of stetson.com

The hat I received was some cheap quality copies of something..? Colors, shapes etc didn't match the sales pictures..Later on similar facebook commercials changed their name to "steson.com" :-) Just a fraud

The hat was incredibly disfigured. There were stress marks all over the brim. Refund took forever. Never will shop for Stetson online again.

Like many, many other customers, I received a hat that was WAY TOO SMALL. I own several (older) Stetson hats, made in the times when this was a real company, not a Chinese scam artist - and all are fitting nicely. The hat I received from the only reseller who would actually ship it to me (Stetson does not have a full product portfolio of their own products in their shop), is at least two sizes smaller than I bought. Contacting Stetson and asking for assistance in widening the (leather) hat resulted in an almost insulting response from their "support" staff. I will NEVER buy Stetson again, this company has lost all my trust.

I ordered boots from them online. Only to find out i can not reach anyone, and they have dissapeard with our money. This is a scam website, stay away

Customer service is poor. You try and call and the robot answering the phone hangs up on you

I would like to warn customers who return their purchases to Stetson through UPS. I bought a hat, shoes and shirts, and when some of them did not fit me (they were too small), I quickly sent them back to the stetson. After a month of checking my bill, $ 344 was missing in the return. I emailed a request for a refund. they offered me after 10 days, but not 344, only reduced by $ 60, agreeing that it was the cost of the ups stickers. When I ordered, I checked the policy and it is clearly written that if I am not 100% satisfied, I will receive the original form of payment when I purchased at stetson.com and they were not used and damaged. I think it is not fair not to give me all the money I spent on the goods where I cannot check the size. Please consider before shopping at Stetson.com that you will not receive 100% of your money.