Robert G.
Excellent!
Great customer service. Shipping was right on time. New mattress cover is a perfect fit.

Founded by a US Navy Veteran in 1987 as a waterbed manufacture, Sterling has expanded to offer lines of Innerspring and Latex mattresses featuring interchangeable parts that allow you to extend the usable service life of your mattress from the standard 8-10 year, to 15-20 years and beyond by offering replaceable parts. This practice was held by the EPA to be a waste reducing practice as it prevents millions of mattresses from going to the dump. We pride ourselves on customer service, and hold ourselves to the highest standards of quality and on time delivery. We are FDA Class 1 Certified and HubZone Certified by the Small Business Administration.We are, first and foremost a small business. We may be under new ownership, but our main principles are the same. We will answer all calls during our normal business hours as quickly as we can. If we miss your call, we will call you back. We return urgent calls and email inquiries during weekends and holidays as quickly as possible, even when our office is closed. We are here to support you and our products. Aside from our web chat system that provides answers to common questions, you will not get AI responces from us. Web chat, email all go striaght to a person. Phone calls have a very simple phone tree, and you get a person 95% of the time. Missed calls are returned. We are more than happy to help you make educated decisions. Buying a mattress is incredibly important, and we want to make sure you understand what you are getting into with us. We do not have time limits on calls, and we are happy to answer "Dumb" questions if it helps you make a decision. If you want to talk to a real person, and get real answers, on a top rated product that is actually MADE IN THE USA, and dont want to deal with marketing fluff, give us a try. Our customers like us, not just for our winning personalities, but for our high quality products, and our willingness to explain how things works.
Sterling Sleep Systems (APPF Inc) (sterlingsleep.com) has 62 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 58 reviews with 5 stars · Clear filters
Robert G.
Great customer service. Shipping was right on time. New mattress cover is a perfect fit.
Michele B.
Customer service is on point. Products are quality!. Highly recommend
Barbara D.
The gentleman O spoke to was courteous and knowledgeable about your products. I had dealt with Sterling before and he pulled my information up and knew exactly what I needed. He gave me all the information I needed to make a decision and everything went according to his timeliness. I was extremely satisfied and would deal with them again.
Marcie
Got the item I needed and it was delivered in a timely manner
Donna G.
Customer service. Perfect. Couldn’t ask for a nicer man associate. Listened, recommended and got my order shipped.
Marci B.
super fast shipping/arrival time. also, employee had given me a discount code to use when checking out online and i couldn’t get it to work so i just ordered at full price. received an email the next day saying they had gone ahead and applied the discount since i must have “forgotten” to use it. great doing business here!
customer
I buy all my waterbed and assesories at Sterling. I highly recommend them one stop shopping for ur waterbed needs
Jeffrie
Anton was beyond outstanding and helpful. With all of my questions, he was so patient and gave me all of the information I needed! The Sterling product is an excellent waterbed.