vcrusere
they took care of my needs and sold me…
they took care of my needs and sold me what i needed to replace everything I lost in the move

Founded by a US Navy Veteran in 1987 as a waterbed manufacture, Sterling has expanded to offer lines of Innerspring and Latex mattresses featuring interchangeable parts that allow you to extend the usable service life of your mattress from the standard 8-10 year, to 15-20 years and beyond by offering replaceable parts. This practice was held by the EPA to be a waste reducing practice as it prevents millions of mattresses from going to the dump. We pride ourselves on customer service, and hold ourselves to the highest standards of quality and on time delivery. We are FDA Class 1 Certified and HubZone Certified by the Small Business Administration.We are, first and foremost a small business. We may be under new ownership, but our main principles are the same. We will answer all calls during our normal business hours as quickly as we can. If we miss your call, we will call you back. We return urgent calls and email inquiries during weekends and holidays as quickly as possible, even when our office is closed. We are here to support you and our products. Aside from our web chat system that provides answers to common questions, you will not get AI responces from us. Web chat, email all go striaght to a person. Phone calls have a very simple phone tree, and you get a person 95% of the time. Missed calls are returned. We are more than happy to help you make educated decisions. Buying a mattress is incredibly important, and we want to make sure you understand what you are getting into with us. We do not have time limits on calls, and we are happy to answer "Dumb" questions if it helps you make a decision. If you want to talk to a real person, and get real answers, on a top rated product that is actually MADE IN THE USA, and dont want to deal with marketing fluff, give us a try. Our customers like us, not just for our winning personalities, but for our high quality products, and our willingness to explain how things works.
Sterling Sleep Systems (APPF Inc) (sterlingsleep.com) has 62 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Decoration & Interior · San Jose, California
Excellent
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Excellent

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Excellent
Showing 58 reviews with 5 stars · Clear filters
vcrusere
they took care of my needs and sold me what i needed to replace everything I lost in the move
Jim M.
We were unsure what to order and a call to Sterling and time spent with us to determine exactly what we wanted, and we received exactly what we wanted! The soft sided waterbed is awesome, waveless, and superior to what we’d been sleeping on previously. Thank you for the best sleep in ages.
Denetta D.
I had been looking for a replacement waterbed mattress for quite a while. The Sterling mattress filled the bill, fit perfectly, was cost effective, and is a delight to sleep on. Thanks!
Jayne M.
Anton did a great job. He answered all our questions, made suggestions and made sure everything was correct. We couldn’t have asked for better customer service.
Keith B.
I'm 69 years old and have been sleeping in a water bed for 45 years. My old Sterling 600SXE sprung a leak after many years of use. I purchased a new 600SXE and couldn't be happier. Great mattress.
Moira M.
Excellent customer service. They even called me to make sure I ordered the right thing (I hadn’t) and they helped me correct the order over the phone so I got what I needed in a timely manner.
APRIL P.
..........and found one offered here that was made in Sweden. Got it fast with no problems for a decent price and it came quickly. Very happy with my purchase.
Missy
This is my second purchase from Sterling. I bought a soft sided water bed years ago and it was time to replace the mattresses. Anton was so helpful, ensuring I got the right mattress to fit my frame. We love our Sterling bed!!