Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I have been in HR for many years and have worked with many background screen companies. Sterling Talent Solutions is the most incompetent company I have ever worked with. Every time you call on delays you get different answers from different people and you get different instructions on filling out forms differently which then continues to delay the process. Try to find a manager to talk to...never available! I am taking my business elsewhere.

I submitted my information on 11/8 and I was told it would be completed on 11/13. It's 11/20 and I've made three attempts to have them expedite my case only to be told it appears that department has not followed up with Sterling Talent Solutions. They use a third party outside of their business but have no way of contacting them. I was floored. Knowing I have no criminal background issues and I'm missing out on a job opportunity to feed and provide for myself because of this companies negligence. As of 11/24 my case is still In Process waiting for action. I was told by "Stacy" that I could let Walmart know I was unhappy ( clearly meant to be sarcastic ). It's a different reason for the delay everytime I've called. In the mean time I am at this companies mercy.

Unresponsive....Ordered a background report October 4th and still don't have it 19 days later. Called and spoken with 2 supervisors, say they've escalated the problem but after 12 days, still nothing. Can't see to get anyone on the phone who can make anything happen. We were with Verified Person for 7 or 8 years before Sterling bought them. They were great!! Got things done. At Sterling all the CSRs do is put your request into the computer and you wait to see if anything happens and it DOESN'T. SHOPPING FOR A NEW COMPANY TODAY. LOSING GOOD APPLICANTS BECAUSE THEY NEED TO WORK AND STERLING CAN'T OR WON'T GET ME ANSWERS.

It’s been almost 3 weeks since I accepted the position and my background began. I’m being told that everything has been completed except for a criminal check by a local county in my area. I was told that the county has yet to respond to their request. On today, Oct 16, 2017 which was to be my original start date I contacted the Clerk of Courts to inquire about this request.... I was told they had no record of such request and if someone wanted to call them they would gladly respond to their request by providing whatever documentation they needed. Well, it seems that would make too much sense as they keep saying that they have to go through their normal means of gathering information.... so basically, if I loose the job oh well, just as long as their process isn’t interrupted.... SMFH

Have been waiting over a month for them to complete my background check. Now my start date for my job was delayed due to the background check not being back yet. Never waited more than 4 or 5 days for a background check with any other company

On 7/08/2017,my daughter submitted a form for a background check,upload all requested documents.On 17/08/2017,she received an email requesting documents that were already provided on submission.My daughter scanned them and send them.On 18/08/2017 another email was received with the same request.Then my daughter spoke with the supervisor and he apologised and stated that there is no need to send them again.Today 21/08/2017 another email was received requesting the same documents.Contacted the company,request to speak with the manager.I put a complaint.Documents were send again by post recorded delivery.Absolute joke of a company.