Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Poor communication. Constantly asking for the same information. They must use a workforce from abroad that works off a script. Shocking company and Uber should get rid. Wasted £42 for nothing in return.

Going through a background check like most people here, Mine took 4 weeks and had to be re sent. Zero communication, zero support, zero ability to ask what is going on and why it takes so long. I went through the process 4 years previous and it took 3 days, since then all I've done is gain a degree, so I struggle with why it takes this long, and I still have not heard back.

I've been trying to get hold of someone at Sterling for days now. The first time I used the call back approach. No one called me. The next two times I waited on hold for over 30 mins each time. With no answer. I could hear someone clicking a button to keep putting me on hold every 10ish mins. Personally I would never use this service if I was a business owner.

Receive the application to fill out the forms for my background check. No password was provided when I created a password it was rejected by the system. I had to reset three times before it finally worked. While filling out my information for the application the software was very slow lagged very hard and constantly asked me to fill up the same thing repeatedly without indicating what. I have gaps in employment and when I tried to indicate those gaps it constantly rejected the way that I try to enter them. Then when trying to reach out to the staff regarding the issues with the software there was a whole convoluted way of reaching them through contact us or you could call them and I hate calling people unless I'm getting paid for it! worst company ever!

It appears Sterling has operational issues. They asked for the same information twice as their system seemed to have "lost" it. First time I did it on my computer but they only did half of the background checks they were supposed to, but apparently "lost" the rest of my sensitive personal information, and tried to tell me they hadn't actually collected it. I filled in the form, so I know what was provided. They asked me to do the exact same online form a second time. I tried to complete it using my phone as by then I was travelling and without a computer. The form would not allow me to enter a street address on my phone and thus advance through the screens. I had other folks in my group also try thinking maybe it was just me. It was not. Sitting with folks having dinner in a restaurant when they called. I offered to give them the info needed to complete the background check over the phone but they wouldn't or couldn't do this.

As a job candidate, I dealt with Sterling in 2018 and now dealing with them in 2025. They were super slow in 2018 and still slow today. Background check submitted in April and I’m still waiting. I immediately sent them all the education credentials and W-2’s they requested. They’re just super slow and will constantly change your ETA date of completion. At this point I got another job offer, but when I saw they also use Sterling I’m still job hunting. At this point, it’s best to get hired by a company that does not use Sterling.

I would rate this zero stars as all it does is lie to you, they take your money and say they will be 12 to 15 days when it has been over 2 months these frauds have cost me 2 jobs and taking myoney for nothing.

Calls are recorded for quality services. Well, service is absolutely crap. No person answers, all automated. If you know your parties extension press, etc I was never provided an extension number or a comprehensive report on my back ground screening. I was left with a lot of guesswork work. My SSN screening came back "unperformable" without any reason why this was. Navigating the phone prompts was a nuisance and so was the online bot service. (I understand this is a new trend for non person interaction). I did get a voicemail after endless calls to their directory; a challenging tone, questioning why I would give a zero star. You qualify for a zero star because trafficking people's info for profit" and then not satisfying the consumer needs is a Zero!!