Sterling, A First Advantage CompanyReviews of sterlingcheck.com

No help at all, same repetitive email which resulted in my account being shut for my work which means I can't make money or work! Thanks to this poor poor service and absolutely shocking process. Really really bad! I have emailed and sent so many documents yet they are not processing.

Extremely Bad. They are not even making an effort to reach out to people and just asking me for alternate contact details. One of the worst background verification I am undergoing in the international market. I dont even wish to give them a single star. I have left an organisation more than a year ago and now they ask me for alternate contact details. I have travelled between so many countries and they ask me for last 10 years house address.

Its easier to apply for citizenship in a foreign country.

I am going through a background check handled by this company. It’s being a nightmare. Originally I was provided with very unclear instructions about which document to upload. They wanted my documents to be verified by a professional (out of a list of 10 professionals I found out that only public notaries are able to do that - for a lot of money of course). 3 days after I was asked to provide extra documents by email to allow a criminal search (no specifications on which documents needed). I have got in touch with them 3 times so far to ask for more info and every time I get told to wait extra 24h to allow them to get in touch with the criminal search team and ask. No way to get in touch directly with the team requiring the extra documents. Very poor quality. Everything looks absolutely bad organised. I advise any hiring company to avoid Sterling. This damages your reputation as well.

Wow. Really bad. Companies considering a background check service should seriously use a different one, as they are the worst part of the hiring process. They call your former employers and schools ONE TIME, and if they can't get a hold of them, they email you demanding W2s and pay stubs. They basically put their entire job on the potential hire. Feels like they are leveraging the situation you're in, because you want this new job so will help them track down the necessary documentation but they are really really exploiting that to a shady level! I hope companies considering a background check service reference this Trustpilot page and don't subject their new hires to this incredibly frustrating experience.

sooooooo bad had to wait more than two months and still waiting. Phone not answering put me in hold for more than 30 minutes and finally hang the line . We need to take them to the court

I know my story isn’t as intense as others, but I’ll share anyway. I’m currently in the process to become an Uber Eats delivery cyclist, and needed to do a background check through sterling direct. It has been the worst experience I’ve had getting a job, and don’t understand why a company such as Uber would still use a company that is full of completely incompetent people. I submitted my background check on the 30th June, 8 days ago at the time I’m writing this. I called them this morning and was informed that due to a ‘system error’ my application had not been processed. The customer service agent took a second and literally processed the application over the phone, (something which should have been done 8 days ago) and told me that I would have to wait another week to receive my background check confirmation. In what world does it take 15 days to do a criminal check on someone who wants to cycle about and deliver people food. It’s not as if I’ve just landed a job managing nuclear launch keys, I just want to deliver some food. Anyone who can see this, if possible, avoid using this company at all costs, and the same goes for companies like Uber who are still using this god awful company.

Sterling one is a complete joke, I have been trying to get hired by a company and this whole process has been a nightmare.