Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I wish I could give zero stars. I have been having a terrible experience with Sterling since getting my job offer 2 weeks ago. The first time they asked for additional information, I provided it and didn't think anything of it. Then they needed more information, including some sensitive infomation that I had already provided to them. There were typos throughout their emails. Now they are asking for copies of my w-2s from employers that they should be able to easily verify themselves. I have to mail forms to the IRS and wait 10 days to get them in the mail. I am doing their job for them at this point. I have a clean background and have followed their instructions to the best of my ability. I googled them to read reviews about the company and see now that so many other people dealt with the same issues as me. It's very upsetting during a time when I should be excited to start a new job. Avoid this company if possible.

This place is just as bad as everyone claims it to be. They called my current employer ONCE and when he didn’t pick up, they demanded pay stubs and W-2 forms, SENSITIVE information that they wanted me to email unencrypted. This is a scam, I can’t believe any prospective employer would use their services. They’re just outright awful. I called their offices and they still wanted W-2 forms, when I reminded the agent that my boss had already called to verify my employment, she said there wouldn’t be any need for W-2 forms any more. Beware, do not give sensitive tax documents to ANY non government agency, especially this place. They’re incompetent and couldn’t be bothered to do the work themselves.

Ruining peoples lives #2019

20 days and counting for a background check - I've submitted my application on their website with all possible details, and supporting documents, 1 week later they asked me for documents I had already submitted and contact information that I also had already submitted on my initial application, but ok I provided again - then they asked me to provide my SSN, I provide my current European SSN, and then ONE WEEK later they get back saying they actually need my US SSN, I mean it really it takes this company one WHOLE week to see my email and reply to it, in something so simple?? This company makes you hostage of your job offer, truly awful responsiveness.

It is a horrible company. I graduated 30 years ago after I provide English translation of my degree, they kept asking my Chinese version, which I didn't have it with me. I went through so many background check, this is new.

TERRIBLE! Most likely, I will not be getting the job I want because Sterling has been running my background for over a month now. First of, they already have my full employment and residency history, they are perfectly aware that I have no criminal background yet they wasted weeks calling me about each TWO DAY GAP between my jobs. At least two dozen times I had to explain that it’s called a day off, and a 7 day gap was probably a vacation, isn’t it just obvious? Now they’re “unable” to contact my college in Russia and they requested that I obtain the transcripts for them (mind it, I applied for a minimum wage job) because they need to “close that gap”. Let me tell you this: round trip to Russia is $1000, requesting and receiving transcripts form the Ministry of Education takes nearly three weeks, translating and notarizing them costs another $700. No matter how many times I told them that, they don’t care. I just don’t know what to do anymore. Horrible company

I was extended an offer from a company I thought I would make a career at until I experienced their background check with sterling. Sterling was unable to verify the most basic of information that some of which could have even been googled. They then asked me to provide them with my last 10 years of W2s. After dealing with sterling I emailed my potential employer and declined the position and have moved on to a company that was able to actually do their own background checks. I will never do business with a company that works with sterling again.

I filled out a recommendation for a previous employee and spent time making thoughtful responses. I was sent the exact same form the following day with the same questions. I was then called, and somehow the call dropped 4 times while I was looking at our building mounted cell tower. I was then emailed the questionnaire to provide responses a fourth time. I just feel bad for my former employee and my wasted time. Guess I was frustrated enough to google the entity and write this.