Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Very bad customer service, nobody knows what they doing, keep sending me email and askme to provide same document everytime

I am struggling to get through a background check with this company and it is one of the most frustrating things I've ever been through. I supplied consent to contact my current employer for verification, and almost a week later Sterling decided to tell me that they couldn't get the information needed. I had to then send in W2's to prove my employment history. I decided to do a bit of overkill, and I sent them the last 3 years of W2's, because I don't have time to play this game with them. In their email, they explain that I could go to the IRS website and get the documents needed. They *provided* the link to the IRS "Get Transcript" website. I got my transcript. I did exactly as Sterling told me to... and it still wasn't good enough. I followed THEIR instructions and yet, I still didn't give them what they needed? Absolutely absurd. I've done background checks before and flown through them, as I have no adverse history, but this experience has been a living nightmare. I'm waiting to hear on this job, one I'm really excited to take on... but now I'm scared with the way Sterling's consistent incompetency is going that I will lose the job. If you're an employer, or have a decision in the hiring process, do not use this company. Do not do it.

I hate giving them 1 stat as well. I've been waiting on a bank ground check for over a month. Also tod something different everytime I call. The position i was hired for has already been filled because this is taking so long. Last week i applied for a different job and already have that background check back. They went thru hireright. I lost my apartment. My car and my children now have to stay with their grandparents for their lack of concern to do the job that they ate hired for. Its ridiculous to be a company that does such a poor job. A competing company done in a week what they ate now going on 2 months and still haven't done. They say it's because magoffin county hasn't updated their website. Magoffin is on the other background check. When I ask them whom I need to contact to get this done. Your not suppose to contact anyone. No I'm not. thata your job. And you ate not doing it so if you're dependong.on sterling to get a job. You won't get it

It pains me to give them even ONE star. If one takes a medication for a legitimate medical condition (with a legal Rx from their Physician) clearly YOU KNOW you're going to test positive for XXXXXXXXX -- before you ever take the FREAKIN' blood test! So this should be a simple matter to resolve, correct? IT IS NOT WITH STERLING! Their website interface/portal is poorly designed (I know because I create websites) and an applicant/prospective employee has ABSOLUTELY NO ABILITY to upload DOCUMENTS securely and privately to them. There is NO MESSAGE feature or other way to send information to them. This should be a standard feature for ANY COMPANY dealing with HIPAA privacy matters. Their MRO department will CLAIM they tried to contact you, but if you research EVERY MISSED CALL on your phone from the time you took your blood test to the time they posted your reports, you will find THEY NEVER EVEN TRIED to contact you via PHONE, EMAIL or even their own Web Portal. Leaving a message in one's voicemail would have been a nice gesture by their MRO Department, but apparently that's too much trouble for Sterling. Apparently you CAN CALL them and get some results AFTER THE FACT, but PHONE CALLS do not leave a paper trail and are an inefficient means to exchange information. Email is not secure so that leaves us with their "https://" "secure" website as the best means of privacy related communication. Too bad that method is a ONE WAY STREET when it comes to Sterling Talent. Fortunately and personally I don't care about privacy regarding this particular medical condition, but there are those who do. UNFORTUNATELY this whole FIASCO has lost me at least a week (perhaps more?) with my new employer's hiring process which one could theoretically translate into a REAL DOLLAR VALUE based upon a given wage rate and hours. Reading the reviews here, this company looks like "low hanging fruit" for a CLASS ACTION LAWSUIT on behalf of the posters herein. Where's a good Lawyer when you need one? Disclaimer: No my LG WebOS TV did not write this review but it has it's own Email address and I used it to remain anonymous.

Literally costing me a job. Everyone I can contact tells me something different as to why the process is taking excessively long and why I'm doing their job for them. Requesting W2's and other vital information over an UNSECURED email. If the company you're going through uses this horrible background service provider, you'd better have a backup job to pay the mortgage or put in your two weeks after they (or you doing their job) have completed the job. I've never heard or dealt with a more incompetent company to make a phone call to the DMV. Three days after they get the release form to look into my driving record, they tell me it will take up to 10 more business days (not including Thanksgiving) AVOID AT ALL COSTS

Absolute nightmare!!! Avoid at all cost... They took all my information in order to start work, now I cant even log in to the web site or get through via phone number! No answer after many days...Still not working.

For the background check, they said they contacted with my former company - there were no employment record - however, when I personally call to my former supervisor, he said he did not receive any calls regarding my background check. Basically, I did all my background check to complete the form. Sterling is a scum and unprofessional company. One day, you will pay what you did to all people that had the same problems with me.

Can I give a negative #? It has now been 2 weeks and they have asked me for me to complete verification with my last 3 employers (12 years of W-2s) now they are asking me for a HS diploma from 1985. So I can only ask what have they accomplished other than possibly running a credit check? They have basically sat back and collected their fees but have accomplished nothing. I can call the credit reporting companies for a credit report, and the state police for a criminal check and that would take @ 48 Hrs to get a response at a cost of less than $50. So my question is how much are they charging and why are they non responsive to do anything other than waiting for the client to perform all of the work themselves for this company to put their logo on the information that you provide to them. It has now delayed a start date for a new position for over 2 weeks. am I able to charge them for the lost wages due to their incompetence.