Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Rubbish service, wasted 5 months to join uber finally gave up.

Worst ever. It took me 50 mins speaking with a customer service when I dispute the report I just received, and it didn't resolved. and they just put me on hold for another 30mins, and then nobody never answers again! I provided them with my past four years w2s, paystubs, and my prior supervisor's info, and they mark my employment verification as CONSIDER!!! What ridiculous it is! I have no idea what are they need from applicant to verify employment if thats not enough. Also, they are lying to me as well, I called my supervisor and he said he never ever talked with Sterling!

They claim I use the alias name Maurice Jackson, am a female. Never hear of this kind of bs.

I’ve gotten a job offer a little over a week ago & I’m currently still waiting on my background check that’s still “in process” ...they gave me a completion date of 02/25/2020....yet it still hasn’t been completed...i continuously contact these people & they give me yet another different completion date ....& states that the reason my background check is taking so long is because they’re waiting on county criminal background check......???? IT DOES NOT TAKE THIS LONG FOR A NATIONWIDE BACKGROUND CHECK ESPECIALLY IF NOTHING IS ON YOUR RECORD!!! i have never in my life had a background check to take this long !!!

I only put one star because I had too. They did a background check on me and messed up big time. They got me mixed up with someone who had my same name and the charges that person has are nothing I want with my name, and I got kicked off a web site to help get a job because they are lazy and stupid. They can't match a name with a birth date. I'm have a lawyer contacting them. They need to shut down asap.

Just absolute piles of rubbish. Really unclear about what they wanted, if they wanted me to use a template, etc. Also not very digital- a lot of my previous offer letters, financial statements are digital as I've been going paperless for years, and they have no ability to deal with this (and I don't have a scanner to get a hard copy of everything). This part of a new job is always painful, but this is the most painful process I have ever been through

So when reading reviews, especially poor reviews it is very easy to think - maybe this is just a bad review based on one bad experience. As an agency recruiter, I have to use Sterling Backcheck as per my clients request, and can honestly say they are the most lazy, obstructive, unhelpful individuals on the face of God’s green earth - and they are so every single time. If you want anything doing, you need to chase, chase, chase!!! They never take the initiative and never sense check anything they do. Few examples; One candidate failed an employment verification, because when Sterling contacted his previous employer they made a typo. The candidate was able to show me his employment contract which clarified his start date. I passed it across to Sterling but they “don’t accept employment contracts as verification” so I asked them to contact the company again to clarify if it is a mistake. They told me it would cost me extra, I said fine. 1 week later still not done. I batter one of them through the phone line who finally agrees to put in a call. They call once and refuse to follow up again..... 2) A candidate failed a background check, because Sterling Backcheck decided to contact the wrong department who would not/could not verify this gentlemen’s employment. So I contacted the company, after 5 minutes on the phone I was connected with the man that could verify my candidates employment, so phoned Backcheck back and suggested they call this number of a man that currently worked in the company, with the authority to verify my candidates employment. They refused because “it’s not process”. Worst company on the planet. Frankly a miracle they’re still going, until they go bust you are just going to have to hound them constantly. Nothing gets done unless you hold their hand.

If I could give negative five stars I so would. So I began doing the background check and after about a week and a half two weeks when the orientation was going to happen I find out they're still not done with my background check. So turns out with Burlington they do the background check without fingerprints. I've been told I'm done with my background check. But then I just got an email saying that I'm not done and it's still in progress. Be prepared for multiple people telling you multiple different things. For them to work as slow as molasses. Now when I contacted Burlington they told me they do not do the fingerprint background and they were highly confused why Sterling was even talking about that. So about a month and I'm still not complete with my background check because they're awaiting Burlington to switch their preference and get fingerprints I guess. Very confused if I ever find out I have to deal with these people again for a job I might as well not even do the application. Truthfully I have been looking for a job and perform different background checks and no problem with any of them but this is the first place that I have got to say is a complete and waste of time and is a joke. I sure hope everybody else has better luck than I do there but as you can see it look at the reviews