Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I provided all the information requested for my background check. Approximately 5 days later I get an email from my potential employer informing me that Sterling is requesting proof of my employment, because they cannot confirm it on their own. Keep in mind, they ask for employment from the last 7 years. They did not ask me about a particular employment, only that they needed a W-2 or a pay stub to confirm. I don't think so! I have never had a background checking company perform a "check on me," only to come back asking for me to complete their job. And Sterling, if you call an ex- employer and they don't answer, or you have to leave them a message and they don't call you back, call them again! No excuses, do your job! Isn't that what you get paid for?

This the worst company I have ever dealt with...horrible customer service and they do NOT honor contract pricing.

I don't know why employers higher sterling for background check if the job applicant has to do everything on their own. My employment verification was done and the fax was sent by my previous employers to sterling but they said they could not find it. My previous employer sent me fax confirmation via email. Sterling don't take any responsibility in fact they should be liable for someone to miss opportunity just because they can not do their job. I request to all employers PLEASE PLEASE DO NOT HIRE COMPANIES LIKE STERLING IT CAN CAUSE SOMEONE'S LIFETIME OPPORTUNITY.

Useless, Incompetent and Slow

I have been waiting for my background check to be completed, for over a month. Not for a bank, not for DHS, not for Lockheed Martin, but for a call center. Having been responsible for performing background checks, myself, I know there is no excuse for this whatsoever. Most public records are available online for free, and subscriptions to LexisNexis are pretty cheap, so this makes no sense to me whatsoever. As an individual who has hired and onboarded over 10,000 people, I would not recommend Sterling to anyone looking for an efficient partner to assist in their pre-employment screenings. You will lose valuable, qualified reqs by wasting your time with a company as complacent, inefficient, and as ill-equipped, as Sterling.

Website broken online forms not working support non existent! Trying to do a background check and being held up because the system wont accept my address history dates even though they are correct and there is no error my end im even being told by support to change the dates (to wrong ones) to make it work even though they then will not be correct what the hell kind of a joke company is this! You should not be in vontrol of peoples employment process you are clearly incompetent! Support basically asked me to falsify my information to make the form work and be accepted if this isnt something that screams dodgy then i dont know!!! Oh and even then it didnt work!

Most racist company ever they lied on my background and said i tested positive for weed when i dont smoke all they want is your 150 dollars to get the same sample they lied about retested

All documents that required verifying they had me do it. It cost time and money to verify who I was. They took 7 days to complete a drug test. When I reached out to customer service I was ignored. The representative labeled me as took nosy. They waited until the deadline was almost up. I am still waiting on the results for my testing. Horrible company