Sterling, A First Advantage CompanyReviews of sterlingcheck.com

While I understand that employee background checks are complex and multi-faceted, being a bit more transparent about the progress of the background check would give employees (applicants) peace of mind. For example, providing a diagram or series of icons that participants could see upon log-in that represents what steps of the process have been completed and what steps are still in process or have yet to be initiated would be a nice feature. This would be particularly valuable given the fact that the average background check could take a few days for some but 6+ days for others, depending on how quick former employers are at responding to Sterling's inquiries. Other than that, all representative that I had the chance to speak with over the phone were very cordial and professional.

Not bad, but I had issues getting it due to the browser. Once in very easy,

I kept having to have the woman repeat herself because of her accent.

It was a simple process, however, my address auto filled and I was unable to go back and correct it. Maybe have an option to go back into the document to make corrections.

Difficult to understand what is actually being asked of you.

Well, yesterday I contacted Sterling and I was left on hold for an hour before I was disconnected and when I called back the office was closed for the day. Today, the staff was more professional. They connected me with a representative and provided me with an extension in case I got disconnected. Very professional. I was provided with specific information on how to complete the assigned task. The upload page for employment verification doesn’t work, as it won’t upload your attachments when you press the submit button. Maybe the file is too large, but there isn’t a message that indicates a file size restriction on that page.

This is simply because of the communication issue that we had, other than that the experience was great.

After many minutes of already assistance from me, the back ground check team was unable to completely verify all my information. With excuses such as “unable to contact the employer or school” I generally trusted them but chose to verify. I contacted all the needed verifications with just one call. Simply by just looking up the number. Half of the verification process was my own work. To where honestly, i feel as if i couldve just verified my own work and school history. But on the brighter side is just that, i didnt have to do it all myself. And they were fairly quick. So-so work review.