Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I could not understand the consultant, her accent was so strong that I had to keep asking her to repeat what she was saying. Also, she was unable to help me with a simple how to question (view a archived report) took her more than 15 minutes and she had to tell me that she would research and call me back. She called me back in about 10 minutes with the information I needed. I would like for Sterling have consultants that speak excellent english so I can understand them and that our knowledgable about your system so they can help me navigate what I need quickly. Today's experience do not meet my expectations.

Representative was not really helpful. I asked her a question to see if she can see any ETA on the backend since my candidate is on a timeline to start. She proceeded to tell me if my co-workers hadn't informed me of the turn around time of a background. Gave me no sort of direction being it was the first time I had called in.

Although the representatives were nice enough (2 separate calls), there was too much background noise in one of the calls (screaming kid) which made hearing her difficult. And in the second call, the representative was no help whatsoever. None. I think she could have been more helpful with suggestions on how to fix my problem, instead of just stating I *had* a problem.

Your representative was nice but the connection was terrible. Call disconnected, couldn't half hear or understand the rep.

The Reps were fine. I called the 1-800 number 4 times with issues hearing the Reps and them hearing me.The 1-888 number worked fine. Also, I received an email on Friday requesting 2 pieces of information. Received another email on Monday morning asking for the original 2 pieces of info plus 2 additional pieces of info. I wished the Friday email would have included all info needed.

This is the second time I have used Sterling for a job position and it was the same scenario. Asking for things that I could have just provided to the hiring company directly. Also, it always takes so long for everything. I have had background checks and drug screens come back in a matter of days, yet every time Sterling is involved it takes at least 2 weeks. It is what it is and I don't pay for it, but still everyone is anxious to get started upon receiving a job offer and it should not take that long.

I uploaded all of my tax documents into their system even though it was optional, I thought it would make the process smoother. Every other day, I received an email asking me to send w2s or pay stubs. Do they even try contacting the companies or looking up documents that are provided to them?

I experienced a lot of technical difficulties when trying to do the background check. When I talked to two people from customer service they gave me opposite instructions on how to resolve the issue which delayed my ability to complete what I needed. Customer service people were nice, but not on the same page.