Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Extremely bad services. Signed up to be a rider for deliveroo - they did all the checks and everything was fine. Was working for 2 weeks no problems at all, suddenly my accounts closed and they need to do another DBS Check... Weird... so I send documents again, wait a week.. no reply.. I get another email saying you need to re-upload documents.... So I did it again.... waited a few days, nothing.. so I emailed them and asked whats going on? why am I able to work for 2 weeks if the checks didn't go through properly ? their reply was very sarcastic through email and basically said I have to wait 10-15 days for the checks to be done. An that I should ignore any emails from deliveroo asking to upload documents again.... a Multi million £ company that cannot do a simple DBS check on someone born and raised in the UK with a university degree. What a shambles of a company. There are people that work for deliveroo that cannot even speak English and are able to pass their " checks ". Just over a month of all this hassle for nothing... Do yourself a favor and avoid Sterling/Deliveroo

Continuously moving back the expected date of completion with no actual reason.

Frustrating candidate experience Customer services kept hanging up on me. Emails for additional information were vague and unhelpful. The online experience is broken, preventing candidates from completing the flow. Spent hours trying to resolve issues. Total joke!

-Had to restart screening process entirely for having to change the name of one previous employer due to a simple mix-up. -I was asked several times to provide a W-2 for a job, despite having already sent it to them with no confirmation of receipt of this email. -I have called or been called by their customer service line at least 5 times in the last three days. Every time I call their customer service department, I wait to talk to a service rep who then refers me to another department for my employer's account, where I must restate identifying information associated with my screening process. I am extremely frustrated with this process. I have had experiences where companies either verify directly or their vendors use a single point of contact. This has been unnecessarily convoluted and confusing and in my opinion reflects poorly on employers who use this service.

I have been waiting 5 weeks for my check to come back, keep asking for a bank statement that isn't online, needs to be a printed out document which has been provided several times and they keep saying not accepted, just get an email every 5 days saying not accepted. Is anyone actually doing any work in that office seems to be full of absolute jokers.

Been a month and my report has not came yet. Called customer service good luck speaking to a someone that speaks clear english. Last rep I talked to had 3 dogs barking in the background.

I have read the reviews and thank God I did not go further. I got a job offer from an investment bank which will remain nameless. However the incompetence between the bank and Sterling is something to behold. You actually would not think they communicate with eachother. Sterling barraged me with emails before I even received the damn contract. The form itself is a joke. Mid-way through it I gave up. I got a smart-a***d answer from somebody in India like "if you don't like it, go somewhere else". That is exactly what I did and am don't have to deal with the stress and constant annoying emails of Sterling

Sept. 29, 2021 I did my background check, as of today Nov 16, 2021 it's still pending they claim they have put a rush to it multiple times, but yet nothing has been done, I missed out on a good job opportunity now when I go through any agency I ask if they use this company because I won't even waste my time. My friend has been waiting 3 weeks and hers is still pending as well.