Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I've had background checks done more than once due to having some high-profile jobs, so it was not a first for me. What has been a first is the level of unprofessionalism that Sterling showed. - communication was terrible; I asked questions once, twice, and they were never addressed. - emails are never signed by a person. When I asked about this, I was told that it was because "there's always a different person replying". This is not true. What they are trying to do is distance themselves from any sort of accountability. Also, signing an email is just the minimum politeness expected in a digital world. - I tried calling them directly instead of relying on email, and what I was told over the phone was NOT the same thing I eventually received over email. Talking to them is like trying to clap with one hand, as it's clear they do not follow an internally-defined process. I do not even know IF they have a process. - asking for the same things over and over again. Maybe because "there's always a different person replying" (which I still do not believe), the conversation threads have looped many times, and I had to supply the same evidence several times, as the process is - to put it mildly - broken, and my emails and email attachments have not been read or looked at. Overall, it was extremely frustrating, slow, unprofessional, and I wouldn't recommend Sterling, as they clearly follow rudimentary processes that are subpar.

The customer service was good helpful , but the timing on getting my background check back has been the worst I’ve been waiting for it for a month and a half now , they branch it out to a third party they say instead of doing it themselves , and it’s still not complete.

Horrible service they reported false information to my report & wont correct it it’s still pending investigation for me to get a job offer and I’ve never got to any trouble before..rediculous playing with peoples lives

Took out car insurance to start at a later date paid deposit. The next day called me saying it had gone up by 250 pounds. I told them I wish to cancel they said ok and my deposit I wanted back which they said ok that’s fine. I’m still waiting 2 weeks later.I would anyone to steer well clear of this company.

Very poor communication. I worked one job for 5 years and they asked for a w2 or proof of me working there so I sent them the first w2 I found from one of those years. They then told me it was weird that I sent one in the middle of those years I worked there instead of my first one I ever got when they never asked for a specific one. They told me it was confusing that I sent a random one which is what they asked for! They then emailed me all day saying they couldn’t get in touch with my high school to verify I graduated. I talked to my High school myself the next day and they verified they had sent it the day before which was the day sterling emailed me all day saying they didn’t have it when they clearly did. I’ve never written a bad review in my entire 27 years on this earth but I feel like this company was either intentionally harassing me and dragging out the process or they were just incompetent. Either way terrible experience and they need to do better.

A company that makes everything so that the process is hugely bureaucratic and painful. I had to undergo their "check". They were not able to contact any single company on my resume due to "we exhausted all possible attempts". Well, maybe they should call during Canada business hours instead of their local call-centre business hours which seems to be somewhere in India (based on what my contacts at previous company have noticed). They also do not understand very simple difference between being full-time vs being a contractor. And they clearly are unable to read English text, as they wasn't able to understand the documents I have sent them based on their request. Their communication is a non-sense being sent by a bit. I asked some questions and every time I received some templated answer.

Sterling...is a joke..worst service ever..there is no way it takes 4 months for a background check...I believe there are giving out people info to the wrong people...and also the people that are saying there backgrounds came back quickly is a lie..those people probably work for the company, so they can have good reviews..Trash of a company..I would recommend Good hire for your background checks..way fast and very professional unlike these guys..They also lie to you about when your background will be available..

I didnt even want to give this company one star! Communication is very poor and the background process is endless. Its been over 2 months since I was required to complete a background through them and I am still waiting! Constant emails for employment verification and no communication on each step of the process. This is ridiculous.