Sterling, A First Advantage CompanyReviews of sterlingcheck.com

This company is the worst possible, they have not followed up any of the information I have supplied. 1 month later they have done nothing, their customer service is extremely poor as a result I found another job. A warning to companies who are thinking of using Sterling you will lose talent as a result!

Worst customer service. Very poor communication, taken months to do checks. Firstly the initial form that is provided by Sterling has a number of bugs in it and will not allow you to submit or fill in certain fields. Sterling really need to invest in some UAT testing before bringing this form live. ( This was bought up with an agent on the phone and he proceeded to blame me - See update below) Update 1: Spoke to an agent on phone as no one was repsonding to emails - Some guy with an indian accent, had very poor communication skills did not respond to my questions and was silent on the phone. Finally he was very rude, non amiable, and not willing to help. Feedback questionnaire was sent and negative review given. Update 2: All email corresspondence via Sterling is generic i.e. you never have a point of contact in the organisation. You never know who is sending emails also whilst on the phone agents refuse to give their name. Because their customer service is so poor this may be a tactic to avoid being able to pin point anyone! All emails recieved are ending like this: "The Sterling Team Sterling o: 44.208.741.0000 | f: 44.179.246.4768 RRaddinfo@sterlingcheck sterlingcheck.com" Very poor communication methods used by Sterling you should at least know who you are speaking to, this is unheard of in this day and age. Update 3: Everytime I send information / documents to Sterling they send a blanket response either a repeat of the previous email saying something is missing. In this case nothing was missing and they will not tell you what is missing just a generic email. my response to this was: "Hi, This email is not helpful please be CLEAR what is outstanding. I have supplied all required documentation on Thursday at 17:26. If you have outstanding documentation you require, please list out what is now outstanding, as generic emails are not helpful." Update 4: All information was sent on Thursday the 16/6/22 today it is 22/6/22 my portal is still not updated. No one is responding to my emails. customersupport@sterlingcheck. have been CC'd in alongside 'RRaddinfo' rraddinfo@ support.sterlingchec> Yet still no response. My agents have been chasing up yet they still have not updated the portal. Update 5: Sterling were unable to get any information by themselves ( Defeats the point ot this organisation ) I have now had to spend hours of my time providing payslips, copies of contracts and P45's covering everything yet they still are delaying the process by giving a blanket response of something is missing but not saying what is missing ! Update 6: My agents have been chasing, I have been chasing, employers are chasing yet no response. - Please stay tuned for further updates !! It has now been over 4 weeks.

This is one of the worst companies I have ever dealt with. I needed to fill a form for my new employment and the background check service was provided by Sterling. The whole process was awful (and I did many of these things in my life). The page kept crashing and was super slow to recover. Switching browsers didn't help at all. The result was that I got stuck on the same page for 4 days, with my new employer waiting for my background check, and me losing precious time to deal with the errors generated by this terrible, awful system offered by Sterling. The major issues were specifically related to the Address History that you have to insert. But the worst part hasn't come yet. Of course, Sterling is kind enough to provide you with both a phone number and email address for customers assistance. Can you guess it? No one ever replied to my *urgent* emails. What about the phone? Three phone calls, in which I hold the line for 15 minutes (I repeat, 15 minutes!) without ever receiving a reply, because all of their operators are obviously dealing with other customers! Really? What is this, an airline company? Terrible, terrible experience.

This has been the worst experience I have been waiting on a background check to be completed since the 20th of last month! They keep pushing the date farther and farther back, I would give it a zero star if I could!!! Absolutely ridiculous!!! I don’t see why any company would go through them!

I’m very surprised why this STERLING BACKGROUND CHECK is still in business. They don’t do their job properly. I’ve had two consecutive checks with different results. How could that happen when I submitted same documents and answers to questionnaires? And when I contacted their client candidate care department it seemed like I was communicating with a kid — Can’t even give me justifiable answers as to why this happened. THIS IS SO BLOODY FRUSTRATING!!!

Dear **********, Your service is rubbish. Your service is rubbish because: 1. Your DBS check takes more than 2 months – The DBS check was started on 05/04/2022 today is 10/06/2022 2. You don’t read emails which I send you – If you read my emails you will find out all the documents which you need. 3. You don’t check your database and history of your case – If you check your database you will find a copy of my driving license, passport, form P60, national insurance number, etc. 4. You want me to send you a photo of the same documents 2-3 times – read again points 2 and 3. 5. Many people from Sterling Risk contacted me with no idea what they wanted - people asked me to send again a copy of passport, driver's license, data of the former employer, etc. Possible reasons points 2 and 3. 6. On May 15, I paid £18 to the UK government to do a DBS check for me and the DBS check was done in 2 days - I will send you a link and a one-time code so you can see what the UK government has found for me. 7. Your data is out of date - Your data is out of date because since 2019, the UK has replaced the biometric residence permit and other temporary cards issued by the Home Office for Settlement status. In 2022, we are only using Settlement status to prove our right to work and live in the United Kingdom. Another document we use is a national insurance number, if you do not have the right to live and work in the United Kingdom, the British government will inform your employer and send migration police to your home. Link for DBS check: Certificate number: ****** One-time share code: ******* I will not send you a copy of my passport, national insurance number, P60, etc. again. If you want to see my passport or other document, you can read my old emails or check your database and you will find everything you need. By the way, I will leave one more negative comment on Trustpilot for your services. Can you forward this email to your manager? I believe that he will be happy to understand how you work and maybe will help him improve the system. With the current system you will receive a lot of negative feedback on the Internet and you will lose many customers, which will affect the company's profits, bonuses and number of jobs. I will forward this email to my manager as well. I will forward the email to my manager because I think he needs to know how you work. If you need a copy of any documents, please see the attached photos and their date and time, then check my old emails or your database. If you have any questions, do not hesitate to contact me, I will be happy to help you. Yours sincerely, Lyubomir ********

Appaling customer service. No idea what they are talking about. Disgusting service!!!!!! DO NOT USE THIS AS YOUR DBS CHECK

Terrible and disgusting service. I am waiting since a month for my report. The other companies in other jobs give my report in one day. But the current employer has contract with sterling, which has a very pathetic and poor service. It tools like months to get a report from other states. Because they have no good relations with the Other stats institution. Otherwise it would have different reputation. I am stucked just because of their very low processing. I will definitely sue them.