Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I won't discuss my tactics, except to say no lawyer was involved. Due to the background checks done in the past that were correct and the speed (20 hours) in which they fixed the issue after being contacted, their review is raised to a '4' and I have nothing else to say about it, because as I told them 'we're good if this is fixed' and that's how it is.

Great company to work with. They made a very smooth transition from what we were originally with Verified Volunteers.

Slightly delayed but helpful team! I know the reviews are scattered, and I’ll agree it has been hard to receive feedback from some of the Sterling team. That said, after contacting Ralf (based on these reviews) he’s been incredibly helpful and informative about the process. My background check is taking about 3 weeks, this is considered normal. If you provide documents, and are quick to act the background check appears to move faster. Overall, each person I spoke with was friendly but Ralf takes the cake in customer service!

My experience was not bad. It may also depend on what your company needs. My company required a ten year employment check, drug screening, full life criminal background (adult-a little over 20 years for me and for all states/counties, national, FBI, and local), and I9 verification. Once I read the reviews about the company, I began gathering information myself and submitted it right away. For my employment I submitted all of the W2's that I had and if I could not find the W2's I contacted my past employers requesting letters confirming employment (which was a nice amount). My criminal history is clear but I have lived in 5 states and double that number in actual counties. I scheduled the drug and I9 immediately. I called Sterling literally everyday as well as responded to any emails that they sent to me immediately. I put alot of the work in but I really wanted the job. I was not about to let someone else dictate if I got it or not. However, when I did call the customer service was ok...depending on who I spoke with. My suggestion is do as much as you can and be ahead of the game. Whatever information you can gather on your own...do it and submit it to them. I know it sucks because we aren't getting paid to do their job, but if you really want the job you are applying for, then handle your own business. Since I was ahead of the game and stayed on top of everything, my process took 4 days. It was helpful reading the reviews and seeing the difficulties others had with the company...I just used it to my advantage. Also, I did everything without them requesting. When I would call to check on status they would often ask that I wait until they actually ask for something...I did NOT wait. Check your status daily and see what they are waiting for and get it yourself if possible. Example: I had one employer that they were waiting for (I sent over the verification but for some reason they needed to talk to someone). So...I called that employer myself (Sterling was just "waiting"), got someone directly and gave them the phone number and my request ID for my file. It was handled in an hour. If you can, get your request ID and give it to your past employers and ask them to call (obviously you would use this if employment verification is holding up the process). On the flipside...I am not sure what my experience would have been if I had waited for them to do the work so I can't rate on that.