Sterling, A First Advantage CompanyReviews of sterlingcheck.com

This company has rejected my prof address even the documents was valid, they just sabotaging my job, I waited 2 years for this job and this company just ruined that , I don’t know the reason is my name, nationality !? Malicious saff

My background is complete. I called and they said it was done four weekdays ago. Under state law, my understanding is they are supposed to provide a copy to me. I called and they said they would send it right away. I haven’t received it three days later. I checked my status on their candidate page and it merely sends an email saying the check is completed, but they haven’t sent me a copy. They had four business days after sending it to the employer to send it to me. I checked spam and so far, don’t see it.

This company don't know what are doing ... the system them using on there Web site is so cheap can't focus to take photos and after complaining about the quality of the photos... I share my code , just need to show 1 I.d take more 2 weeks ...

Sterling is the company a perspective employer used to do background checks. When some things seemed to take unusually, I called. I found out people who were working from home in the Philippines with their families present had my DOB, SS#,and DL #. This clearly is not a secure way to handle people's info. They were taking so long because they were communicating via snail mail to get information. It should have been done my mid-November. Then, they said by the end of November. It is now December. They still do not have my info to my employer as I sit at home without a paycheck. But what's most disturbing is how they leave all your information in the hands of people working from home overseas. Unbelievable!!!

Because of this company, I missed the chance to open my Stuart account, because to this day they have not been able to check my documents and did not give me an answer, a lot of incompetence.

Incompetent offshore call centre, no communication and delayed start date for a new employee 4 times even though all of the information has been supplied. I’m employed by a large corporate entity and will cancelling our relationship with Sterling immediately. The positive reviews are most definitely written by Sterling.

I've had my start date at my new job pushed back weeks because Sterling are unable to verify anything. I've sent all kinds of documents to them, they have everything from me and I keep getting automated emails repeating the same thing or saying they need "one more check". When I call them they have no idea what they need from me and just give me generic answers. Then I get the same automated email again. It's a pretty standard job and I've sent SO MUCH to them, never had such an awful experience doing bacground checks.

I have had the most stressful experience with this company 1. Initial trouble to progress through the process due to the system just hanging up. Response from customer service very poor, clearly untrained staff. 2. Several communications from Sterling requesting information, but none of the requests seemed linked or were acknowledged, the quote below from one communication is plain ridiculous and seemed to have no basis: "Rejection reason: An image was not readable, A document did not have a matching name, A document did not have a matching date-of-birth, A document did not match the selfie image, A document is expired" 3. No attempt made by Stirling to verify certificates supplied by me, instead they seem to rely on me to do this. A City and Guilds certificate has a unique number assigned which can be verified by City & Guilds. Is Stirling not aware of this? 4. Sterling unable to find "Right to work" verification. A British citizen who has a British passport and been working in the UK for nearly forty years implying I am working illegally. 5. Contact Stirling by 'phone was a complete waste of time, achieved nothing.