Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I called when I noticed a discrepancy and the phone system on their end is very spotty and difficult to understand full sentences because you only get 2 or 3 words of the sentence. In sensitive matters as a background check it is important for proper understanding on both sides. Furthermore I emailed how the timeline should be and it was ignored and results sent out as I provided false information. I absolutely did not care for this level of neglect after being VERY forthcoming and prompt in my communications.

Update: after managing to get hold of someone today the customer service I received by Charlotte today was again very good. So it seems the service is hit and miss. Overall my issue has now been mainly resolved. Original review: Initially I couldn’t fault the customer service the person I spoke to originally was helpful and polite although I was put on hold for ages. However I did decide to cancel my insurance the day after deciding it wasn’t the company for me due to a variety of reasons. They had apparently dispatched my black box already and told me to return it immediately for a partial refund. Days after it should of it still hasn’t arrived. My main issue is I have phoned 3 times today and spent over half an hour each time on hold just to be told to phone back at a different time. It is proving impossible to get hold of the department and the other people I have since spoken to have been rude and dismissive.

For getting a job or trying to be employed by a job I find it takes a little bit too long to hire someone.

The staff really helped me with the things I wanted help on, and they didn't rush me, they took their time and made sure I was comfortable enough to go to the next section. Tufree Chapman

My first time experiencing a background check taking 2-3 weeks. The process is ridiculous! I had to send my W2 transcript to prove that I worked at a job back in 2016. I sent the information by email and still received another email requesting the same thing! Thankful I was cleared in time to start my new job tho

The process was not user friendly at all. My experience using Sterling was very frustrating. There is a lot of troubleshooting required in order to meet the requirements. For example, you cannot have overlaps of dates in any work experience or addresses. In a world where multiple jobs and residencies at one time is a very possible situation, it will not accommodate that. There are many other cases such as this where the requirements are impossible to meet unless imputed information is altered.

I didn't choose Sterling. Sterling was chosen by the service bureau I am working through for my client. I found Sterling's online data collection to be very clear and easy to use. When the background check commenced, I found the status to be unclear (online.) It wasn't until I called Sterling and spoke with one of their staff that I understood why my screening was running longer than anticipated. The insistence on "pay stubs" and "W-2" documentation is increasingly limiting: Many of us work corp-to-corp and do not have these (traditional) forms of "Proof." When I read my report and saw that some of my contacts were not contacted, I would have contacted them myself had I known Sterling was unable to reach them. My e-mail from Sterling was classified as Junk (and until I checked my Junk folder, did not see these initial messages.)

I am so amazing to see the way you are taking care of others in the special and authentic way, I really appreciate that from Sterling, may others keep continue to come and ask you for this service, because you are unique in your way to give it.Thank you again staff! Sincerely Eva St Val.