Sterling, A First Advantage CompanyReviews of sterlingcheck.com

They fail my background check because right ID not given at the time. they could have asked me but they send the report order to client for ID not verify. How unbother and unresponsible this company is.

Horrible business! They took over 2 months to run my report and NO ONE is based in the USA. All overseas people who can barely speak any english at all. Totally disorganized and a shady business. Shame on this place! I would highly stay away from here. They are horrid and a nightmare to deal with.

1 star. I experienced an extremely prolonged and mishandled background check process that lasted months, with repeated timeline extensions and inconsistent communication. I was repeatedly told the delay was due to a court records check, even though the Virginia State Police confirmed multiple times that everything was complete. The lack of urgency and accountability caused significant financial hardship and ultimately contributed to the loss of the job opportunity. This process was unacceptable.

This company was horrible, coming back to me multiple times for info that every single other background check service did in the background. Worst part? They said my background check failed "on the client's end" like that means something. I've NEVER failed a background check before, and checking Reddit, there's plenty of people coming out to say this company is a NIGHTMARE. I'm exercising my FACT Act rights and receiving my completed background check for myself ((you have to ask the AI (!) chatbot for it)) but these people are the worst bunch of mishandling idiots in the background checking world. AVOID AT ALL COSTS. you SUCK, SHANKARA

I have turned 18 not too long ago, and all the dbs checks are hard to do at this time meaning I need the support. When I called the support line the worker was very very rude and wanted to end the conversation as soon as possible and she was not patient with me. The worker also couldn’t understand the words I am saying and showing signs of not wanting to speak or even work. Did not get help with my issue and did not get any assistance what so ever!

Terrible experience. Paid the money and then they told me they could not complete my application and I needed to go to police station and get a list of convictions and report and get them the info . lol so they can give it back to me. Ridiculous and dishonest company. Wasted 60 bucks for nothing.

While attempting to complete a background check, FirstAdvantage-Sterling has taken over a month to complete their investigation for the State of Ohio and Butler County, OH. After numerous attempts to get background check escalated, I had to do the leg work (via phone) to provide them with phone numbers to Butler County and its Municipalities. Once that was sent to them via email; they then turned around and said they couldn’t complete the State of Ohio. The result of their delay has caused me to experience eviction from my residence because I was unable to give a reliable answer as to when I would begin work due to their inability to conduct/complete their background investigation.

I would give 0 stars if I could. This is the second time I’ve had to deal with this nightmare company, first time was early this year and I lost a job because of them. I was offered a job at a national company in a call center, Sterling background check took 34 days to complete. By the time the check came back the company had rescinded the offer and wrote me off basically. Now fast forward to November of this year, filled out paperwork for a background check on the 10th, now at 38 days with no response, called them today and they tell me January 2nd now, like 56 days or so to complete. I’m sure this offer will be rescinded also. For comparison, I also work part time for an airline, had to have 3 separate background checks (airline, airport, and TSA (FBI background)) and those all were back within a week. Sterling is a horrible company and should be shut down, First Advantage should have never bought them!