Sterling, A First Advantage Company Reviews | Read Customer Reviews of sterlingcheck.com

Sterling, A First Advantage CompanyReviews of sterlingcheck.com

4.13,953 reviews
HR & Recruiting
1 State Street Plaza, New York, New York

Call Directions Website

Sterling, A First Advantage Company

About Sterling, A First Advantage Company

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.

Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: sterlingcheck.com
Website: sterlingcheck.com
Category: HR & Recruiting
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in HR & Recruiting, New York

Sterling, A First Advantage Company reviews

Showing 340 reviews with 4 stars · Clear filters

Jace J.
Jul 15, 2020
customer service was helpful
customer service was helpful
Report
Tina R.
Jul 15, 2020
They were fast and efficient.
They were fast and efficient.
Report
Mark F.
Jul 15, 2020
Once I connected to a person they were…
Once I connected to a person they were very helpful. Connection was never made on one selection (Button 4) and a transfer disconnected the phone and I had to call back myself.
Report
Sheliea L.
Jul 14, 2020
AGENT WAS VERY HELPFUL AND TOOK HER…
AGENT WAS VERY HELPFUL AND TOOK HER TIME EXPLAINING EVERYTHING.
Report
DW
Jul 14, 2020
Rep very helpful
Rep very helpful. Thanks.
Report
Howard S.
Jul 14, 2020
I received great help with my issues…
I received great help with my issues but I did have a hard time understanding the representative's accent.
Report
daniel P.
Jul 14, 2020
All reps very friendly and…
All reps very friendly and knowledgeable. Ready to help answer any concerns.
Report
Jonas D.
Jul 14, 2020
Logging into the portal and filling out…
into the portal and filling out the info was fine. A few days later, I get an email saying they reach out to 2 of my previous employers but didnt get replies. This was strange, so I called the same numbers I provided in the portal myself. I got immediate responses. I then got the verification documentation and forwarded it for previous employers myself. I sent that information over via email with the Request ID in the subject line. Thinking everything was fine - i get yet another email again asking for the exact same information 3 days later. I called, and sent that same information again. Every time I call, I have to give the same information over and over, only after getting hung up on multiple times (before i can go into what the issue is the call disconnects). Today, I had to verfiy again that my information is all in. After 4 calls today alone, things still seem to be outstanding. I just dont get what the problem is and why this cant be closed out. Update After writing this review someone called me from Sterling. She was nice and listened to my issues, apologized for the inconvenience, and processed my BG check. Changing my rating...
Report