Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Shambolic service. Slow and unhelpful when you call. They don't help you get through the process and ask stupid questions multiple times, when you've already provided responses.

Will you read these fake reviews paid for by Sterling? Incredible. Sterling does a lousy job of doing background checks. I never have any issues with any other places but when I see Sterling used by my employer, I now immediately refuse the job. I cannot understand why they are so incompetent. PS - it is ridiculous Sterling asking for more personal information. And if someone does not provide it, their factual honest reviews will be deleted? Laughable!!!!!!!

Horrid experience made worse but a complete lack of professionalism. They were contracted to do a “ background check “ and pre employment drug screening. First they are not able to do a background check only credit history. Second they could not arrange for a drug test compliant with Federal Statute. Company replied and asked me to email a none existent email address. Conartists all the way. Found out this morning they are NOT licensed to do background checks.

I recently used Sterling for a background check for an internship, and unfortunately, my experience with this company was extremely disappointing. Firstly, it took over a month for them to process my background check, which is unacceptable for a service like this. This delay caused me a lot of inconvenience and stress. Furthermore, the company's demands for unreasonable documents from my middle and high school where I studied in 2018 (+- 5 years ago) were frustrating and time-consuming. Although they already did verify that I'm studying at my current university, I was surprised that they would ask for documents from a high and middle school that I attended several years ago. This caused additional delays, and I felt like they were making the process unnecessarily complicated. Despite Sterling claiming that they had contacted my old school for verification purposes, I was disappointed to find out that they didn't receive any calls or emails from the company. I personally confirmed with the reception at my old school, and they confirmed that they did not receive any communication from Sterling. If they cannot even successfully contact a school for verification purposes, how can they be trusted to provide accurate background checks for their clients? On top of the delays and communication issues, I was also frustrated by Sterling's handling of my student group listed on my CV. I clearly marked it as a student group and not employment, as it was a student-run initiative at my university. However, Sterling marked it as a discrepancy and falsely accused me of not notifying them about my "self-employment" there, despite me never claiming it was self-employment. A basic Google search would have revealed that the group was a student project and not employment. It is clear that Sterling failed to conduct proper due diligence before making those baseless claims. This only added to my disappointment with the company's unprofessionalism. Lastly, the company's lack of organization and communication was very frustrating. They could not compile a single list of the documents they needed and instead kept asking for one document at a time, remaining silent for a few days before asking for something more. This caused confusion and added to the delay of the process. Overall, my experience with Sterling was not just frustrating and inconvenient, but it also left me questioning the company's professionalism and reliability. I would not recommend this company to anyone, and I hope that they will take steps to improve their communication and verification practices in the future to provide a better experience for their clients.

The customer service and process for uploading ID verification are both inadequate. The customer service is slow and gives very basic advice and the website really needs working on. The ‘live photo’ feature used for verifying ID is tricky at best. Please improve this, as having my photo rejected multiple times with very basic and unhelpful advice from customer service has made this process slow and frustrating, especially considering the high price point the service is placed at.

One of the worst companies I've ever came across, uploaded my passport like 4 times which was crystal clear and you could read everything on it and it was in date, for yous to turn around and ask for it to be uploaded again. Asking for documents to be uploaded time and time again which I have already done this about 50 times and they have all been readable and in date. Pathetic company with clearly fake reviews to make yous look good. Should be shut down. Does not help UK people as it is American based thats why all the 5 star reviews are located in america! crap company!!

You guys are the worst company for anyone to be using for employment verification. You are very unhelpful when it comes down to trying to fix the issue and absolutely NO HELP AT ALL! I was hired with this company and they go through Sterling to verify everything so for the last three days I have been back and forth with them trying to fix it. I am absolutely over it and sick of calling them and trying to fix it.

Horrible experience - One of the most unresponsive account management team and back end support team. They have acquired our old partner and completely broken the process from start to finish. The best part is its been few months where are we are having escalation calls with them to resolve cases – but hey seem to be not interested to fix the problems I must highlight this should be wake up call for Sterling Leadership to see if they wish to improve the process internally