Sterling, A First Advantage CompanySterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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THE 1ST PERSON MARIO, SPOKE SO FAST I COULD UNDERSTAND THE REF# WHEN I CALLED BACK, THEY COULDN'T FIND THE PERSON BECAUSE THE REFERENCE NUMBER WAS INCORRECT. 2ND PERSON WHO CALLED LAARNI I THINK WAS HER NAME, HER ACCENT WAS SO THICK I COULDN'T UNDERSTAND WHAT SHE WAS ASKING IN REGARDS TO THE PERSON I AM TO GIVE A REFERENCE FOR. HOW SAD, THAT YOU HIRE PEOPLE WHO CANNOT SEEM TO SPEAK CLEARLY. I HAD TO ASK FOR A EMAIL TO ANSWER THE QUESTION.
Maria O.
Ian Newton will question your mental health and not transfer you hes the only one there apperently but when Jamel Smith promised to call he makes excuses. And says that it was a bad example.. yeah no I will see you in court
S D.
Very very very Frustrating they are asking like hundreds of documents and keep asking for it. Better to leave the company who opted for Sterling Check. It's like you are applied for Secret Agent Job. It's worst background check I have ever in life after done with 2 times DBS check which was very straigh forward and quick.
Mm
My future employer decided to use them to perform my background check. Knowing how these companies work, I've uploaded proofs of employment and address and education (pay slips, contracts, degree certificate and transcript, two forms IDs, proofs of residence for each single flat I lived in during the past 7 years) before they even asked for them. After 3 weeks they are still checking something, but they can't tell me what over the phone. I used to complain about HireRight, but this is a whole new level of incompetence.
Trusty
Poorly managed system, zero competence, inefficient at max, stayed uncontactable, not sounding serious at all. Do not even consider using them for any service!
Catherine W.
Filled in the forms, kept saying that the information was wrong. Wouldn't except my passport. Found out today they were using my husband's ex wife information. No wonder it wouldn't except my information. Made a complaint and if I get a job offer in the future that uses Sterling as a background check I will refuse it as they don't know how to look after your information. I am very upset and scared. Don't use Sterling as they are dangerous.
Alexander
Employment background check is now taking over 5 weeks. Followed it up a number of times - the staff is absolutely incompetent and doubt understand or can speak English….I had a great difficulty understanding what they are saying to me and make any sense of it. User interface is horrible and the way the site operates raises a lot of concerns about its security. Received a few emails from Sterling, which went to spam and I didn’t open even when I noticed them as they looked like spam. To date, the status is still pending and now the company HR is following it up.
Cici J.
Horrible customer service, not helpful at all, customer service is like internet troll.
