Sterling, A First Advantage CompanyReviews of sterlingcheck.com

bad platform, it doesn't work well in the uk, companies are losing honest workers because of this platform that can cause a worker stress with a confusing system that only gives an error

I think they should have looked over my background check before hiring me so I'm going to go ahead and talk to a lawyer about it

The platform struggles to handle a large number of addresses, and was likely engineering by a subpar group of developers. Worst experience I've had with online forms, which shouldn't be that hard to implement

Had an awful experience using this company. There was a lack of communication between the people that work there and I was chasing up constantly. I hope to never to have to use this company again

This place is a rip-off. i paid $40 and then they say nothing is coming up with my social. I've had many background checks and no problem. Nor would they give me a refund.

Sterling requested additional documentation for employment verification. All were provided and I even spoke with multiple people to make sure and sent even more documentation to said people who assured me they were sending it all to the reviewers. It was not and wasn't even acknowledged once the review was complete.

My future employer decided to use them to perform my background check. I've uploaded proofs of everything they asked plus sent on multiple times hand written and hand filled the required me to sent by mail.
 After 3 weeks they are still asking me for the same documents (hand filled authorization forms) EVERYDAY even when I have already sent!! this process has been very stressful and frustrating. I’m a very patient person but this is a whole new level of incompetence.

Never ever in my life have I experienced anything like this useless company. It took 3 emails for sterling to even send me the link to get started. 3 weeks later its still not finished. They don't contact you straight away with "issues" (even though there is none as they've got what they need) they send automated emails after 2 or 3 days. My most recent issue is my ID verification. First email was picture was too blurry (bs) , a further email said I don't look like the person in the passport picture ! What the heck. I told them I'm sorry I can't change the way I look after 48 years and asked would they like me to wear my hair down, dye it brown (natural colour) and put make up on? Unable to reply to me. I made a complaint and a supervisor contacted me sending me the same automated crap email. It's disgraceful. I feel like I'm on trial. A dbs check is a 10 min job, not 3 weeks. The customer service is appalling, any company that uses these guys are mad. The reason it takes so long is probably so they can rinse as much money as possible from companies. I'm livid.