Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Absolute rubbish company. There is no option to check your right to work by Share Code. Both of the buttons (Take a picture and Upload a picture) just open the camera, and none of them allow you to upload any document or screenshot. However, they ask you to upload a document. How on earth I'll do it? Customer service seems to be from the other planet. Dodgy business.

Currently trying to complete a background check on Sterling for Uber. However, the website doesn't work at all. When you click to continue with your screening it directs you straight to a blank white page and is the same on all other internet browsers. Completely useless and mentally draining. I am losing time and money considering I have paid for motor insurance and cannot work because Sterling have an awful glitched website where you cannot proceed with your application. On top of that the customer service is non existent as there is no one to talk to on the phone and the email service to ask for help is the most unresponsive and unhelpful thing I have ever seen.

Sterling Check refuses to conduct my background check in the manner required by the county courthouse. On Oct 16, Rover requested a background check for me using Sterling Check. Because Kansas court system is down due to a security breach, all background checks must be done via fax with the county courthouse. Despite multiple notifications, Sterling Check refuses to send the background check as required by the courthouse and paid for. I have contacted the county courthouse on multiple occasions; they checked their records and have never once received a background check request from Sterling Check for me. Sterling claims they sent it but it's clear they are falsifying this. This background check was paid for and this company this refusing to fulfill the paid service. Also providing falsified statements. This is considered fraud.

Lazy and Incompetent, go elsewhere

Worst employment check company I have ever seen. They ask for the same document multiple time in a day it is sent and also uploaded yet they still ask for the same documents. Companies would be better asking candidates to supply the information directly because from my experience I provided and checked the full back ground sterling were incompetent and could not simply pick up a phone as part of the verification checks they had to request the candidate to phone a previous employer to obtain payslips, employment contracts etc from a job 10 years ago!!! I actually thought it was a fake company sending phishing emails because of the volume and duplication in requests so had to call my prospective employer and ask if this was normal because it was so disorganised and unprofessional!!

Done my application on 8th Nov 2023, Been waiting since then and still now. Had a look on my application progress - says pending. But pending from August 2023! Old application which was never processed from months ago! And no sign of any report being done which I submitted this month!

They were doing a background check on me. I submitted offer letters, job contracts, resignation letters and contact details the day the background check started. It's been now a week and they haven't even checked the documents. They asked me to submit them again. They asked for two different forms of ID and they now say that the documents are not suitable (it's a job contract, what kind of document are they looking for then?). This process could have easily been done in one day with all the information provided. One week later, they are asking me to submit the contract that I had submitted on day one again.

Very Incompetent when dealing with international checks, causing unnecessary stress and loss of pay because if their incompetence