Sterling, A First Advantage CompanySterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mike B.
This company is taking FOREVER to complete my background check. It is literally costing me money and putting a strain on everything. Ive tried multiple times to contact them with no response.
Response from Sterling, A First Advantage CompanyAug 8, 2024
Hello, we appreciate you sharing your experience and would like to look into this further. Our team has reached out to you.
Thomas M J.
this company abuses their staff in India, my sister in-laws team leader (in Mumbai-Mr.Rajender Bhode) communicates her that I will beat you with slippers. is this way we treat our staff?????
Response from Sterling, A First Advantage CompanyJul 19, 2024
We take matters like this very seriously and will conduct a thorough internal investigation. Can you or your sister-in-law please email [email protected] or [email protected] directly to provide more information?
julian E.
This background check company is the absolute worst. Very unprofessional and I had to help them do their job. I called the county they said they were waiting on after the background check was already 6 weeks in. The county clerk said it was only a 3 day process, then gave me the proper information to give to Sterling to get it done. Sterling member happily took down the information and asked for more information like the court number & court officials name. They still took an additional 2 weeks bringing the total to 8 weeks for a background check which was too late for I already landed another job that used another method for background checks taking less than one week. Good luck! Customer service is terrible!
Response from Sterling, A First Advantage CompanyAug 19, 2024
Hello, we take every review seriously and appreciate your feedback. Our team has reached out for further details.
Lorna
Absolute shocking company! Waiting weeks and still awaiting for a DBS to come back. Unfortunately I have had no choice to use these as the company I applied for a job uses these. I have now been out of work for weeks because this company take far too long. Definitely avoid at all cost!!
Response from Sterling, A First Advantage CompanyAug 19, 2024
Hello, we appreciate you sharing feedback and regret to hear that this has been your experience. Our team has requested more information to investigate further.
Sandica B.
I completed back ground check with Uber eats, it came back saying I had failed the right to work in the UK. I Uploaded and driving licence along with other documents, share code from HMRC, utility bill (next day I received an email from E-on, to change the provider, probably they sale our identity). Uber say to contact sterling then sterling say contact Uber. Very Unprofessional!!!
Response from Sterling, A First Advantage CompanyAug 26, 2024
Hello, please contact [email protected] so we can assist you directly. Thank you.
Maciej B.
They almost ruined my career. They could not have obtained a references from 2 of my companies even though well established - British Airways, DHL.... what a nightmare they were.... send 7 emails with my contracts, payslips and they would not located it.... If you are an employer, please do not use them... have mercy for your future employees
Alexander H.
Sterling is committing fraud ... please be aware of this company illegal and inaccurate background report causing people to lose out on jobs waiting for weeks and weeks to come back. Furthermore their customer service desk has no idea what thier talking about i called asked what is this and they had no idea of what i was talking about ...Very poor .. now i 'm getting league council to fight my case.
Consumer
Horrible wait for a background check. Still waiting 5 weeks. Destroys lives….
