Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Terrible experience here. Had to deal with 4 different people who don't talk to each other. They asked the same things over and over again every 2 days for around a month. I gave them my diploma, payslips, HMRC tax documents, all the details and contact names, numbers and emails of all the companies I worked for, along with all the precise dates. For some reason, they never give a call the companies you worked for, which I thought the basic thing to do when conducting a background check ? Inefficient, incompetent, just a complete waste of time.

Background checks that take over a month to complete are totally unacceptable. I have only a state background check to complete through Sterling to start my new job and it’s not done yet. This has been in process for a month. This is ridiculous and even my new employer is frustrated along with myself about this. The irony of this whole situation is that I’m going back to a company with the same position I left end of January this year. I have been with the company for a year and half so I’m not new to them. An old coworker came back to this company for the same position I applied for and their Sterling state background check has been completed way before mine. Never in my experiences with background checks had it to where it takes longer than a week to complete one. Sterling is literally affecting livelihoods with being this incompetent with a process that should not have extreme long wait times.

They are Very poor in communication with clients & the hospital. I Have had 2 different responses that are opposite information, "they are unable to locate my info" and "16 pages of my personal info for a job I have applied to." Several Delayed responses to getting my dfs form to fill out & verified employment after 2 weeks. I've had multiple background checks in 25 years & never this difficult or a poor response from a company that supposedly invests in verifying great employees. It's now 10/18 and still no response & causing delays in my job offer. Speaking with foreign employees is difficult also, their english is not the best despite their efforts.

They're process is extremely user unfriendly. 1.) There is no "save process up until this point" offered. Hence, the information that constantly need to be checked back in personal files between the steps is lost every single time when the time runs out on the page and the user get logged out automatically. However, it is not in advance clearly outlined which documents and information will be required. Therefore the necessary documents can not be prepared to avoid the time limit of the page running out. But this should not be the solution anyways, as the page should offer the option to save in between step/ every added information. 2.) The date and time are not European standard conform, even though the country was selected at the beginning of the process. 3.) The country I am applying for was not even selectable in the initial country specific option, in my case Ireland, and the closest I could select was UK, which is not even a country at all.. 4.) The system does not let users add additional positions with different titles that were achieved within the same company. The system shows an error. It is very common to not add every single position achieved with the same company in the initial CV and just mention the promotions in the CV text so the employer knows, wich was done in my case, and so the CV is not endless long. However, the system still shows an error and I can not add the correct information. 5.) The title can be edited, but first of all very difficult, as the system does not respond in time and is very slow. This is not related to the computer, browser or the internet connection, as this was tried with various devices, browsers and on different locations with fastest internet. Second, the system is so programmed that there is a limit of letters. As a result, this makes it impossible to add the correct title. 6.) The last page asks for proof of verification of employment, but then offers only 1 upload option under that section, but in the same time requires my EU passport to be pictured 3 times. Two of those are for the front and the back. I might suggest it could be wiser to use those amount of upload sections to add more upload sections under the employment references. And yes there is a option to add additional documents, but this is as the title says and the description says for additional docs, such as driving license, proof of living etc. 7.) While I was typing this feedback out on their website, I got logged out and could never even submit it. The feedback option also seem to be unfindable now.. Overall the process took way longer than it should have and could be done way more efficient. I recommend to the company looking into the mentioned struggles from a user POV and make the system more appealing for future applicants.

There website does not work. It will not let me fill in certain info on the drop down lists. Contacted them twice and no reply. So I am looking for another job cuz of them. Now they saying they contacted me and the form was filled in ?? You got the right person? My name is Andrew martin. 07888 062842

Everything went wrong after I completed forms. I could not complete because I had to correct errors below. There were no errors below. And, lost all information completed when I went back to review and complete. This may be the most incompetent entity I've dealt with in my long history on the internet. Just awful.

Been almost a month, and they a can't get me a working login yet.

the worst and most non user friendly website I have ever dealt with in my life. Intolerable comes to mind.