Lisa A.
Good afternoon and job well done@
Good afternoon. Upon contacting Sterling regarding a specific inquiry for my application (stemming from an email prompt), I was placed on hold for a very brief period of time and was notified of my estimated wait time of 30 seconds to 1 minute, which was extremely accurate (I may have been on hold for just over 1 minute). The individual I initially spoke with, directed my call was very courteous, polite and professional and referred me to the appropriate department to communicate with. This second conversation was again, professional, polite and extremely helpful in assisting me in my query regarding this process. I felt extremely valued and treated with the utmost respect. Thank you for your dedication to Customer Service and in dealing with clients; as this is a huge and positive reflection of yourselves. Job well done and Thank you again for making this inquiry a very seamless process and calming any concerns that I may have had. Thank you again, Lisa A