Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Their service targets and discriminates against minorities who have challenges already finding work.

So Poor, When getting the forms filled out for my ID verification the form that was being filled out stated that it could be sent via post which was the option i opted for as I couldn't upload my ID on the site as the files were too large (I'm not a tech genius) This means Copies of my ID were sent next day delivery signed for by 1pm (£8.00) to Sterling along with stamped verification and signatures from the correct individual needed in this case a post office official (£13.00) There was no acknowledgement of receipt of the documents sent and they now insist they the documents must be sent by email and I was asked if the documents can be sent via email. Now there was no mention of documents needing to be sent via email hence the option to post. i have explained numerous times that i have sent them by post so how can i email them across. They are asking for a tracking number 2 weeks after i sent them next day delivery signed for. which means a) they have lost my documents with a lot of sensitive information on or b) Are trying to make this as difficult as possible and not just matching up the documents sent to my online screening.They are now expecting me to spend £13.00 again and go to a post office to get the same official to sign it again because of there own incompetence. Up till now it has been 2 weeks with me being now closer to completion then the day i made a username and password

Slow and ask for the same information multiple times. Awful candidate experience. I can’t believe there isn’t a more automated solution to check references.

Let me give 0 start!!! I cannot go though the process because there is no complete information- so I go back and they ask me again about my NAME!!! I called choose 4 of the options as 5th is when you were asked to contact them. All 4 opinions tells me they can’t help and hangs up on me.

I have been waiting one month on a routine level 1 background check for a month now. I routinely check the status every time I do the response is it will be done in 48 hours. A week into this waiting game they had me track down the court case for them to investigate me! Major incompetence is when you cannot foresee when a task will be completed.

Sterling has been quite disappointing with their customer service. I provided all the evidence and emails regarding the wrong address on my report, and after 24 days of waiting, I still haven't received a response. They initially assured me that they would correct it and update me soon, but their lack of communication is frustrating. I’ve sent multiple emails, but it feels like I’m being ignored. I hope they can improve their responsiveness and resolve issues more efficiently in the future.

Horrible company. They request documents and won't accept pictures of requested documents on their website. Called support. They were no help. This company has also settled a number of class action lawsuits against them for reporting incorrect info to employers about perspective candidates. Total trash. Avoid any employer who uses their services.

They are incredibly expensive. Because I have lived in more than one state, my background check jumped from $39 to $140. And this is just to volunteer. Prohibitively expensive, and I wish NGOs would not choose them for background checks. There are tons of others that offer the same service for less.